You can connect your listings between Airbnb and Guesty in one of the following ways:
- Connect your account and import your listings to Guesty.
- Reconnect a disconnected listing between Guesty and Airbnb.
When a listing is connected between Guesty and Airbnb, changes to the listing's data are expected to sync between Guesty and Airbnb within several minutes. However, during high-load activity, it could take up to 24 hours.
When importing a listing, it can take 24 hours for the listing's status to change to "Connected", and an additional 72 hours until all the listing's data, reservations, and guest messages will be imported to Guesty. Learn how the import process affects your listing settings and data.
Sync settings
When importing a listing to Guesty, its sync settings is automatically set to “Full sync”.
Full sync
In Full sync, the rates, availability settings, guest messages, and reservations sync between Guesty and Airbnb and should be managed in Guesty. If you apply changes in Airbnb to the rates or availability settings values, they will be overridden by the settings in Guesty the next time syncing occurs. Updates are expected to sync between Guesty and Airbnb within several minutes. However, during high-load activity, it could take up to 24 hours.
Additionally, the listing content attributes, including description fields, property type, cancellation policy, booking options (instant or request to book), and amenities should be managed in Guesty.
Airbnb locked attributes
Making changes to specific content attributes in Airbnb disables your ability to update the same attributes in Guesty, regardless of the sync type. If you change them in Airbnb, they'll be managed in Airbnb.
You can use the locked attributes feature, for example, to add amenities or property types supported by Airbnb but not Guesty. The attribute won't be displayed in Guesty but will appear in Airbnb.
The locked attributes are:
- Listing title & description fields (name, summary, the space, access, interaction with guests)
- Listing nickname
- Property type and listing type
- Amenities
- Address (apartment, street, city, state, zip code, country code)
- Location coordinates, and whether to display the exact location to the guest
- Listing views (not supported in Guesty)
- Listing directions (not supported in Guesty)
- Check-in & check-out instructions
- House rules (only the free text, not the yes/no values)
- Wifi network and password in Airbnb (Guesty's "Guest should know" section, including Wifi name and password, doesn't sync with Airbnb).
Syncing issues
Use our troubleshooting article if you notice discrepancies between Guesty and Airbnb in the listing's data, reservations, or guest messages.
Data management table
Use the table below to learn where you should manage your data. Manage your data in the relevant platform to avoid overriding your settings. Click the links provided for any data type to learn how to perform changes to it and any syncing limitations.
Account setup
| Action | Where to manage it |
|---|---|
|
In Guesty:
In Airbnb: All other information. |
|
| Add the listing license number |
In Airbnb Follow these steps:
|
icon to the right of 'Arrival Guide'.Listing setup
| Action | Where to manage it |
|---|---|
| List listings | In Guesty |
Listing details
| Action | Where to manage it |
|---|---|
| Set the listing's address |
Make changes to the full address only if you haven’t received a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address, or adjust the published address instead. In Guesty: Changes to the listing address within 0.01 km from the current address, excluding "Country", "City", and "Street". In Airbnb:
|
| Manage the listing's title and description | In Guesty |
| Manage the listing's nickname |
In Guesty or Airbnb he information will sync on initial connection. Any further changes must be made in Airbnb. |
| Set the listing's property and listing type |
In Guesty Listing type: Entire apartment/shared/private |
| Set the listing's room arrangements |
In Guesty Includes beds, shared spaces and baths |
| Set the listings photos & photo tour |
In Guesty To manage your photos from Guesty, ensure you set a “Full sync” for the listing. |
| Manage the listing's amenities | In Guesty |
| Set age limit for making a reservation |
In Airbnb The data won't sync to Guesty. |
| Set the listing's maximum occupancy | In Guesty |
| In Guesty | |
| Arrival and departure instructions | In Guesty |
| Guests verification requirements | In Guesty |
| Set what guests should know |
In Airbnb Includes:
The "Guest should know" section in Guesty doesn't sync with Airbnb. |
Calendar and availability
| Action | Where to manage it |
|---|---|
| Set the check-in and check-out times |
In Guesty Includes default times, check-in start and end times, and flexible times. |
| Set the minimum and maximum nights | In Guesty
Includes receiving reservations above the maximum night limit. |
| Set the annual night limit | In Guesty |
| Set advance notice | In Guesty |
| Set preparation time | In Guesty
If you activate this feature in Guesty, the preparation dates will be blocked in Airbnb. However, the "Preparation time" settings in Airbnb won't update, and will appear as "None". |
| Set the booking window | In Guesty |
|
Manage calendar blocks |
In Guesty |
| Set calendar blocks for early check-in or late check-out | In Guesty |
|
Manage the external calendar (iCal) |
Not supported. When a listing is connected between Guesty and Airbnb by importing it, Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. |
| Reservation notes | Reservations/calendar notes don't sync between Airbnb and Guesty. |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage booking policy: request to book or instant booking | In Guesty |
| Inquiries and booking requests |
In Guesty |
| Manage cancellation policies |
In Guesty Includes offering a non-refundable discount. |
| Manage reservation alterations |
In Airbnb To alter an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request in Airbnb. You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing via Guesty will disable the reservation’s messaging and payment setup. |
| Manage house rules. |
In Guesty
|
Financials and revenue management
| Action | Where to manage it |
|---|---|
| In Guesty | |
| Manage basic fees |
In Guesty Includes cleaning fee and extra person fee. |
| Manage additional fees |
In Guesty Learn how to set a property to allow pets and add a pet fee. |
| Define your tax settings |
In Airbnb Learn how taxes sync. |
| Manage markups/markdowns | In Guesty |
| Set the listing's currency | In Guesty |
| Manage discounts |
In Guesty Length of Stay promotions will override weekly or monthly discounts. |
| Manage payments | In Airbnb |
| Manage promotions |
You cannot manage promotions in Guesty. You can set Airbnb discounts directly in Airbnb. Learn in which cases Custom promotions won't apply. |
| In Airbnb | |
| Airbnb Rule-sets & Smart pricing |
Pricing and minimum nights configured on Airbnb Rule-sets will be pulled to Guesty when importing a listing, but Smart pricing's adjustments will not be imported to Guesty. Airbnb's Rule-sets and Smart pricing should not be used for a connected listing. Pricing and availability settings must be managed via Guesty. |
|
In Airbnb |
|
|
In Airbnb |
Communication
| Action | Where to manage it |
|---|---|
| Manage communication with Airbnb |
In Guesty Only if you set up Guesty's integration email. |
| Manage guest communication | In Guesty |
| Manage auto-reviews | In Guesty |
| Notifications | In Guesty |