Importing an Airbnb listing to Guesty

This article explains how to sync newly added listings in Airbnb to Guesty and import their data so that you can manage them in Guesty.

After connecting your Airbnb account to Guesty, your existing Airbnb listings are automatically added (“pulled”) to Guesty with a “Not connected” status. Following this, you can select which listings you want to connect between Guesty and Airbnb and import their data, reservations, and guest messages to Guesty. Once the import is done, the listing status will change to "Connected" in Guesty within 24 hours, and set to full sync by default. After the status change, It can take an additional 72 hours to import the listing’s data, reservations, and guest messages to Guesty.

Note:

Airbnb offers a "Display exact location" setting to hide a listing's accurate address. Guesty doesn't support this feature. When you connect an Airbnb listing, Guesty overwrites this setting, making the exact location visible to guests.

To hide the exact location, wait until the listing is connected to Guesty. Then, sign in to your Airbnb account and update the "Display exact location" setting directly on Airbnb. Airbnb permits this change because the address is a 'locked attribute'..

Before you begin

Check that your listing content and settings in Airbnb follow the requirements listed below to avoid the import failing.

Airbnb account

Your Airbnb account in the Guesty dashboard must be in a “Connected” status.

Guesty doesn't currently support co-host accounts.

Listing status

The listing in Airbnb must not be flagged or suspended. Also, the listing status in Airbnb must be Listed (bookable and searchable in Airbnb) or Unlisted. We cannot import listings with an “In progress” status. The listing will be imported with the same listed status as in Airbnb. i.e., if it is unlisted in Airbnb, it will be unlisted in Guesty. In this case, you will need to list the listing to make it bookable

Listing registration and license

You may be required to have a license to lease the property in your jurisdiction. In this case, add your license details to Airbnb before importing the listing.

Minimum number of nights

Ensure your listing’s minimum/maximum number of nights per stay is aligned with your region’s requirements.

Calendar availability

Ensure the availability window of your listing is open on Airbnb before importing it. The calendar should have any status except "dates unavailable by default." Otherwise, the listing will be imported as unavailable, even if there are no reservations, resulting in a blocked calendar.

Property type

Select one of the following Airbnb property types that are supported by Guesty:

Apartment
Studio
Bed & Breakfast
Boat
Bungalow
Cabin
Camper/RV
Castle
Cave
Chalet
Condominium
Earth house
Dorm
House
Hut
Igloo
Island
Loft
Plane
Tent
Townhouse
Treehouse
Villa
Yurt

Add only one shared space to a studio property type.

Title, house rules, and description fields

All content (titles and descriptions) should adhere to Airbnb’s content policy. Additionally, the following content isn’t allowed in Airbnb, and if added, will cause the syncing to fail:

Email addresses
Website links
Phone numbers
Emojis
Abbreviations (Mr, Ms)
Repetitive special characters
All-capitalized words (such as "CC").
Two words (or more) connected with a dot will be considered a website address and will cause an error to appear. I.e., [word].[word]. To solve it, ensure adding a space after the dot: [word]. [word].

Photos

The listing must have at least one photo. Ensure the photo resolution does not exceed 1920x1080px, and the file size does not exceed 4 MB.

Rooms arrangement

Several Airbnb bed types are not supported by Guesty. Using these types may cause syncing disruptions between the two platforms. Select only from the following bed types:

Air Mattress
Bunk Bed
A bunk bed will count as two beds in the overall number in Airbnb.
Crib
Double Bed
Floor Mattress
King Bed
Super King Bed
Super King beds are only supported on airbnb.co.uk.
Queen Bed
Single Bed
Sofa Bed
Toddler Bed
Water Bed

Sync listings to Guesty

If you created new listings in Airbnb, click Sync listings and refresh the page to add the listings to Guesty. It can take 3-5 minutes for a new listing to appear. The listings will have a “Not connected” status.

Import the listing data to Guesty

Step by step:

Click Sync listings.
Refresh the page.
To the right of the relevant listing, under "Actions", click Connect.
In the pop-up, click Connect listing.

The status of the listing will change to "Connected" within a few minutes and up to 24 hours, and the listing's data, reservations, and guest messages will be imported within an additional 72 hours.

Use our troubleshooting article in case the listing's status is still “Pending” after 24 hours, or if it is changed to "Failed".

How the import affects your listing settings and data

Read carefully how importing a listing affect's the associated data in Airbnb and in Guesty.

Data type	Details
Additional fees	Additional fees are imported from Airbnb and synced to Guesty. Manage additional fees in Guesty.
Airbnb Smart Pricing	Airbnb Smart Pricing will be disabled, and any pricing adjustments will not be imported into Guesty. To retain your preferred rates, update the base price for affected nights manually in the Airbnb calendar before connecting to Guesty. You can use Guesty PriceOptimizer instead.
Calendar blocks	Your Airbnb calendar blocks will be imported as blocks to Guesty. If you were previously connected to another PMS, you might have reservations from other channels appearing in your Airbnb calendar as blocks. They'll be imported to Guesty as blocks as well.
External (iCal) calendars	If you're using an external calendar (iCal): Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. To prevent data loss, manually replace your iCal blocks with manual blocks in Airbnb before connecting to Guesty.
Guest messages	Guest messages are added to the Guesty Inbox as “Unread”. Important: You can't choose whether to import historical guest messages. By default, Guesty imports guest messages from the last 360 days.
Guest verification requirements	Guest verification requirements settings are reset. Define them again in Guesty.
Instant book / Request to book	Reservation policies are set in Airbnb and imported and synced to Guesty. Manage reservation policies in Guesty.
Listed/unlisted status	The listing will be imported in the same listed status as in Airbnb. i.e., if it is listed (or unlisted) in Airbnb, it will be listed (or unlisted) in Guesty. If the listing is imported as unlisted, you'll need to list it to make it bookable.
Listing's minimum and maximum nights	The listing's default minimum and maximum nights in Airbnb will be imported to Guesty. Following the import, any updates to the minimum/maximum nights should be made in Guesty. Calendar minimum nights will be imported to Guesty and be reflected in the calendar (similar to manual override via the calendar). The listing's seasonal minimum nights (Rule-sets) in Airbnb will be imported to Guesty as the calendar minimum nights for the defined period (similar to manual override via the calendar). Then, the seasonal minimum nights in Airbnb will be removed and replaced as the calendar minimum nights for the relevant period. For example: If you set a rule-set in Airbnb for a minimum of 5 nights for the last week of December, each day's minimum nights for the last week of December will be updated to 5 in the Guesty calendar and the Airbnb calendar. Beta users: The "minimum nights by check-in" (day of the week) will be imported to Guesty as the minimum nights per day of the week (for example, a minimum of 3 nights for Mondays) appearing on the property page. Following the import, any updates to the minimum nights per day of the week should be made in Guesty. Following the import, the minimum nights by check-in in Airbnb will be removed. Instead, the minimum nights will be reflected in Airbnb's calendar for the relevant days (for example, Mondays will show a minimum of 3 nights in Airbnb's calendar).
Listing's price per night	The listing's default base price in Airbnb will be imported to Guesty. Following the import, any updates to the base price should be made in Guesty. Calendar prices will be imported to Guesty and be reflected in the calendar (similar to manual override via the calendar). The listing's seasonal pricing (Rule-sets) in Airbnb will be imported to Guesty as the calendar prices per night nights for the defined period (similar to manual override via the calendar). Then, the seasonal pricing in Airbnb will be removed and replaced as the calendar prices for the relevant period. For example: If you set a rule-set in Airbnb for 100$ for the last week of December, each day's price for the last week of December will be updated to 100$ in the Guesty calendar and the Airbnb calendar.
Photos	Photos are imported from Airbnb with a lower resolution, and only sync to Guesty upon the initial import. We recommend deleting the imported photos and adding them again in Guesty, so they appear in high resolution (check the recommendations below). Add any additional photos directly in Guesty.
Promotions	All promotions applied to the listing in Airbnb before the connection (including Early-bird, Last-minute, and Length of Stay discounts) should be managed directly in Airbnb.
Reservations	Current and future reservations are imported to Guesty. Reservations with past check-out dates are imported without the guest's details (Airbnb restricts this for privacy reasons). Past reservations are pulled to Guesty as well but with partial or outdated financial information. Contact us to retrieve the correct financial information for past reservations.
Smart calendar rules (Airbnb's linked calendars)	Airbnb's linked-calendars feature is deactivated. You can set Smart Calendar Rules in Guesty, instead.
Sync settings & locked attributes	The listing sync type is set to “Full sync”, meaning rates, availability, and content should be managed in Guesty, not in Airbnb. However, you can manage some content attributes directly in Airbnb, using the Airbnb locked attributes feature. You can change the attribute’s value in Airbnb after the listing is imported and connected. The specific attribute will be managed in Airbnb, and “locked” from being changed from Guesty. Learn which data types are synced between Guesty and Airbnb for Full sync, and where to manage each data type accordingly.
Third-party pricing tools	Third-party dynamic pricing tools remain connected to your Airbnb account. To prevent pricing conflicts, disconnect it from your Airbnb and re-connect via Guesty Marketplace.
Title and description fields	The listing's title and description fields will be pulled to Guesty. Descriptions in different languages will also be imported (as long as the language is supported in Guesty). The title and description fields will be used as the "default" set for all your channels.

Related to:

GFP: Airbnb