Booking.com

Connecting your Booking.com account to Guesty

• What data is synced between Booking.com and Guesty and where to manage it
• Connecting to Booking.com: Overview
• Connecting or removing Guesty as your Booking.com connectivity provider for a listing
• Switching from Booking.com integration via a channel manager to Guesty's direct connection

Linking your listings

• Steps to take before linking listings to Guesty
• Linking a Booking.com listing to Guesty
• Changing a linked Booking.com listing to another listing
• Unsupported Booking.com linking statuses
• Booking.com linking errors
• See all 6 articles

Managing connected listings

• Removing a Booking.com listing from Guesty
• Reconnecting a disconnected listing to Booking.com
• Is there a character limit for a listing's title on Booking.com?

Property settings

• Setting up a Booking.com listing as a "Hostel"
• Troubleshooting: Bedroom layout discrepancies for a listing on a Booking.com
• Troubleshooting: Calendar discrepancies on Booking.com

Listings policies

• Does Guesty support rate plans or cancellation policies that were set up in Booking.com?

Reservations

• Importing your Booking.com reservations while linking a listing
• Booking.com reservation room change isn't reflecting in Guesty
• Booking.com reservation wasn't received in Guesty
• Booking.com reservation cancellation wasn't synced to Guesty

Pricing & payments

• Can I move to payments by Booking.com from Stripe?
• How do I refund a VCC payment with Booking.com?
• How much time does a guest have to update an invalid credit card?
• Why are taxes displayed as separate invoice items in Guesty but not in Booking.com?

Communications

• Why am I not receiving Booking.com guest messages in my Guesty Inbox?
• Are inquiries or special requests from Booking.com guests received in Guesty?

Cases to contact Booking.com

• Booking.com actions that cannot be performed via Guesty
• Reporting a guest no-show to Booking.com
• Reporting guest misconduct to Booking.com