1. Guesty Help Center
  2. Channels
  3. Booking.com
  4. Linking your listings

Booking.com linking errors

When you link your listings, there are some cases when the connection fails. This could be caused by a number of issues, such as listings discrepancies between Booking.com and Guesty, a missing property ID, or an incorrect setup.  In these cases, the listing status will display "Failed".

Below are the types of errors you may encounter and how to resolve them.

Country name missing content

Error message displayed

Explanation/resolution
Country name missing content element The name of the listing country is listed differently in Guesty than in Booking.com. Please contact us for assistance.

Hotel doesn't have room rates

Error message displayed

Explanation/resolution
Hotel doesn't have room rates

If you receive this error message, confirm that Guesty is the connectivity provider for the listing.

Follow the instructions below to check this on Booking.com:

  1. Sign in to your Booking.com account.
  2. Select the relevant listing.
  3. In the top menu, click Account.
  4. In the dropdown menu, click Connectivity provider.
  • If Guesty is not set as your listing's connectivity provider, follow these instructions.
  • If Guesty is the set as your listing's connectivity provider, set a rate plan for the listing on Booking.com's Extranet.

Attempt to link the listing again.

Hotel is already integrated with Guesty

Error message displayed

Explanation/resolution
Hotel is already integrated with Guesty

This error message indicates that the property ID is connected to a different account.

Follow the steps below to resolve.

  1. Disconnect the listing from the account.
  2. Reconfirm that Guesty is the connectivity provider for the listing.
  3. Reconnect the listing to the relevant account.

Hotel is temporarily closed

Error message displayed

Explanation/resolution
The status of the hotel on Booking.com is "Closed Operations Temporary" and properties in this status cannot be connected. To connect the listing, please contact Booking.com's support to request to change the hotel's status to "Open/ Bookable".

Ensure the listing is unsnoozed on Booking.com: Navigate to "Rates & Availability" and click Be visible now to unsnooze the listing.

Once done, reconnect the listing.

Listing's postal code is incorrect

Error message displayed

Explanation/resolution
Listing's postal code is incorrect

The listing's postal code does not correspond with the country in which the listing is located. 

Follow the troubleshooting steps below to resolve the issue.

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click Listings.
  3. Select the relevant property. 
  4. Select Details and layout from the left-side menu, then click Location & details.
  5. Click Edit next to "Full address".
  6. Under "Property address" click Manual override.
  7. Update the zip code (postal code) field.
  8. Click Save.

Attempt to link the listing again.

Missing data on Booking.com

Error message displayed

Explanation/resolution
We couldn't link your listing because of missing data on Booking.com

Update your contact details and banking information on Booking.com.

On Booking.com

  1. Sign in to your Booking.com account.
  2. Remove the parent rate plan. Retain the child rate plans only.
  3. Enter your banking information including those marked as "optional".
  4. Under "User settings", navigate to "Contacts". Update your contact information, including the invoice contact details.
  5. Ensure you have availability for the next 24 months.
  6. Once both updates are complete, return to Guesty and click Retry to attempt to link the listing again.

Property ID is missing

Error message displayed

Explanation/resolution
Sorry, we couldn't find a property with that ID. Please try again and check that Guesty is the connectivity provider on Booking.com

Set Guesty as the connectivity provider for the listing. 

Once done, return to Guesty and click Retry to attempt to link the listing again.

Rate x on room x is not RLO

Error message displayed

Explanation/resolution
Rate x on room x is not RLO Contact Booking.com support for assistance.

Room Type

Error message displayed

Explanation/resolution
When Room[@RoomType=x], the room must contain more than 1 bed (Amenity[@AmenityCode]) Check your listing settings according the hotel, room and bed types supported by Guesty and update your listing accordingly. If you still encounter issues after updating the settings, consider changing the property or room type.
RoomType: Invalid RoomTypeCode: xxx

Room occupancy doesn't match

Error message displayed

Explanation/resolution
The occupancy for the specified room exceed the defined room capacity in Guesty. Please review and adjust accordingly.

If you receive this error message, it indicates that the occupancy assigned to the room in Guesty doesn't match the occupancy in Booking.com. 

Follow the instructions below ensure both platforms reflect the correct occupancy.

In Guesty:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click Listings.
  3. Go to the listing and click “Location & Details.”
  4. Scroll to the “Occupancy” section.
  5. Click Edit.
  6. Update the required number of guests.
  7. Click Save.

On Booking.com:

  1. Sign in to your Booking.com account.
  2. In the top navigation menu, click Property and select Room details.
  3. Select the room type you want to edit.
  4. Click Edit next to the occupancy information and set the correct number of adults to match Guesty.
  5. Save your changes.

Once done, reconnect the Booking.com listing. Allow a few minutes for the changes to sync.

Set Guesty as your PMS in Booking.com

Error message displayed

Explanation/resolution
Set Guesty as your PMS in Booking.com

If you receive this error message, check that the property ID is correct and that Guesty is confirmed as the channel manager in your Booking.com account. 

Follow the instructions below to check this on Booking.com:

  1. Sign in to your Booking.com account.
  2. Select the relevant listing.
  3. In the top menu, click Account.
  4. In the dropdown menu, click Connectivity provider.

If Guesty is not set as your listing's connectivity provider, follow these instructions.

Please contact us if you require further assistance.

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