The Reservation page is your central hub for managing guest stays. Whether you need to update arrival times or check payment statuses, you'll find everything you need in one place to keep your operations running smoothly.
Access a specific reservation's page
Sign in to your Guesty account. Click the relevant reservation on the Upcoming activity widget.
You can also access a reservation's page through the reservations report, Multi-Calendar, and Inbox.
Follow these steps to access a reservation from the main Reservations page:
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
Follow these steps to access a reservation from the Multi-Calendar or Inbox:
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar:
- Click Calendar.
- Click Inbox.
- Select the relevant calendar block or conversation thread.
- In the right-side panel, click
.
-
Next to the reservation number, click
to open the reservation's page.
The Overview tab is the default view, but you can use the side-bar to see a summary or navigate to the Inbox and other tabs.
The reservation card appears regardless of the selected tab. It displays a general summary, including the reservation status, payment status, timing, and guest details.
Overview
Use this tab to view or change general reservation details:
Quick actions
Use the quick actions bar to manage reservations based on their status: before check-in, during the stay, and after check-out. Click to see more options, like printing or canceling a reservation.
Details to manage
- Reservation timing: View and update check-in and check-out times, the total number of nights, and the guest's stay status. You can also block the night before check-in or after check-out.
- Calendar: View the listing's monthly calendar.
- Guest: View guest identity, update the number of guests, or navigate to the Guests tab.
- Property: Move the reservation to another property.
- Channel: Identify the channel or source of the reservation and view more channel information.
- Payment status: View the payment status or navigate to the Guest folio and invoice tab or the Payment tab.
- Notes: View and add notes.
Reservation page tabs
Select a tab from the right side panel to manage specific information.
Guests
View and edit the guest's details in this tab. At the top-right corner, click to open the guest's contact profile. Hover over a section and click
to edit the details.
Tasks
View and add tasks.
Guest folio and invoice
View and edit the guest folio, and share guest invoices. You can filter the guest folio breakdown By line item or By night, and add or adjust items as needed. Once finalized, you can send the invoice directly to the guest.
Payments
Use this tab to manage payments. View past and future payments, add, charge, or capture payments, refund guests, and record transactions. You can also add a payment method to the reservation.
Locks
View and change guest codes, backup codes, battery level, and remote unlock.
Insurences
- Damage Protection and Screen and Protect: View coverage, deductibles, and claim status, or file a claim.
- Liability coverage: View coverage.
Activity log
View the history of changes made to the reservation. You can sort by date to see what changes were made and which team member made them. Click Activity type or Team member to filter the results or use the search bar.
