Moving a reservation to another listing

You can move a reservation from one listing to another by making the change either in Guesty or in the relevant channel, depending on where the reservation originated from.

For a reservation in a "Confirmed" status, moving the reservation to another listing will not affect the reservation price, even if the new listing has a lower or higher price. Fees and taxes also remain the same and don't change according to the new listing’s pricing.

For a reservation in "Inquiry" or "Reserved" status, moving the reservation triggers a recalculation of the price per night as well as fees and taxes.

Auto tasks assigned to the original listing are canceled and new tasks are created based on the new listing's auto tasks setup.

If Smart Calendar Rules were triggered for the original listing, the blocks remain on connected listings even if the reservation is moved. Contact us to remove the block.

Available listings for reassignment 

When moving a reservation, you can select a listing if it's available for the reservation dates, or if there is a "flexible" block, which can be overridden. You won't be able to move a reservation to a listing with an inflexible block, or with a currency different from that of the original listing. If needed, change the listing's currency.

Relocate reservations from a deactivated listing

When moving reservations from a deactivated or decommissioned listing, we recommend creating a reservations report of reservations assigned to the deactivated listing to ensure you transfer all relevant reservations.

Relocate a reservation mid-stay

You can't relocate an ongoing reservation to another listing if the new listing has been occupied during the previous days of the reservation.

To overcome this, you can split the reservation. We recommend shortening the dates of the current reservation, ending it on the day of the split, and creating a new reservation for the second listing, starting from the day of the split until the end of the stay.

Where to change the reservation's assigned listing

Change the assigned listing in Guesty or in the channel as indicated below. The new listing will be blocked in Guesty and the channel, and the block will automatically be removed from the original listing’s calendar on both platforms.

Airbnb

To make alterations to an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request in Airbnb.

You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing in Guesty will disable the reservation’s messaging and payment setup. The block won't be removed from the original listing on Airbnb, but the new assigned listing will be blocked as well.

Booking.com

Only the guest can change the room in their reservation to another room in the same listing (i.e., a different Room ID under the same Hotel ID). The change automatically syncs to Guesty. 

To move the reservation to a different listing (i.e., from one Hotel ID to another), cancel the existing reservation in Booking.com and create it again with the updated listing. The new reservation will then sync to Guesty.

Vrbo

If you have a limited sync connection type, change the assigned listing in Vrbo. If you have a full sync connection type, change the listing in Guesty. 

Direct and manual sources

Change via Guesty

Change the assigned listing in Guesty

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click More, then select Reservations.
3. Click the relevant reservation.
4. For Airbnb reservations, click , then select Edit reservation. For other reservations, click .
5. Remove the current listing by clicking X next to its name under "Listing".
6. Select the new listing from the dropdown menu.
7. Click Save.