Managing payments

Collecting and recording payments

• Sending a receipt to a guest
• What is a statement descriptor?
• How are guest payments collected?
• Collecting a payment manually
• Recording a payment collected outside of Guesty
• See all 10 articles

Authorization hold

• Adding an authorization hold
• Charging and releasing an authorization hold
• Troubleshooting: Authorization hold failure

Payouts

• How are payouts calculated?
• A reservation's invoice total and payout amount do not match

Payment authentication

• Authenticating a guest payment
• Does Guesty support 3D Secure?
• What is strong customer authentication (SCA)?

Failed payments

• Canceling a failed payment
• Re-charging a guest failed payment
• The guest was able to check in despite a failed payment
• Reservations payments failing due to invalid currency

Troubleshooting payments

• A reservation is missing a payment method
• Unable to add payments to a reservation
• Payments error message: "No such payment method"
• I created an additional fee but it's not in the reservation's list of fees
• Unable to edit a payment