Updating a guest’s details

When a reservation is received in Guesty, from a channel (including a direct integration) or manually created in Guesty, the guest associated with the reservation is automatically saved as a new contact.

Updating a guest's details changes their information in all the reservations they're assigned to, as well as on their contact page.

Learn about all available reservation changes and updates you can make.

Limitations

• You can't replace the guest assigned to a reservation. Once a guest is added to a reservation, they can't be changed or removed from it. If you need to change the guest, you must first cancel the reservation and then create a new reservation with the new guest's details.
• Guests (and other contacts in Guesty) are linked with reservations and other data, so they can't be deleted. To request that a guest's record be deleted, contact us.
• All reservations must have one assigned guest. If you have different guests, you must create a new reservation under their name(s).

Guest information you can update

You can manually make updates to the guest’s details in Guesty, such as:

• First and last name
• Email address and primary email address
• Phone number and primary phone number
• Hometown
• Guest tags
  You can tag your guests as "Blocklisted", "Friends and family", "Management", "Staff", "Loyalty Program", and/or "VIP".
  This can be used as one of your reservation report's filters.
• Preferred language. You can also easily communicate with a multi-lingual client base, by using "guest preferred language" as a message condition in your automated messages.
  • Airbnb, Booking.com, and Vrbo: The guest’s preferred language is imported and saved in Guesty, and populates the preferred language field automatically.

  • All other channels: The guest's preferred language field is not populated automatically; it must be filled out under guest details.

    Learn more about setting a default preferred language for guests.

• External profiles
• Internal notes
• The guest travel information, including:
  • Transportation method
  • Flight number
  • Reason for visit
  • Booked on behalf of someone else (Yes/No)
• Additional details, such as allergies, birthday, and identity number.

Update a guest's details

Update guest information in one of four places: the reservation page, the Multi-calendar, the Inbox, or the specific guest's contact page.