You can easily keep track of your guest’s stay status by recording whether the guest has checked in, checked out, or didn’t show at all.
Learn about all available reservation changes and updates you can make.
Before you begin
The reservation’s stay status is designed for recording the actual check-in/check-out status of the guest, as opposed to the ETA/ETD information. The stay status is intended for internal use, it won't sync with booking channels, it doesn't affect the listing's availability, and cannot be used with Guesty automation tools.
This information can be monitored in your reservations reports, and can be trackable via the reservation’s log, thus creating smooth operation management and an improved guest experience. For example, you can adjust your automated messages to be sent when the guest has checked in or checked out. Also, your staff can know how many guests will arrive and leave each day, and prepare accordingly.
If you're using Guesty Locks Manager, once a guest unlocks the property, the reservation's stay status will automatically be updated to "Checked-in".
Note:
The reservation stay status is an optional field and will be “Not set” as a default.
Follow the instructions below to update the guest’s stay status.
Update a guest’s stay status
Follow the steps below to update a guest's stay status.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- In the Overview tab, in the reservation timing tile, click
and select Update guest stay status from the dropdown.
- In the right side panel, select the relevant option.
- At the bottom right corner, click Save.
Tip:
You can also update the guest’s status via the calendar or the Inbox, by selecting the relevant reservation, and then clicking 
on the right sidebar.
