If pricing or availability on Airbnb doesn't match Guesty, the issue usually results from an incorrect account or listing configuration. For example, a suspended account or unlisted listing blocks data from syncing between platforms.
First, verify that your Airbnb account and listings are correctly configured. Resolving account and listing configuration issues often fixes other discrepancies.
If your account and listing status are set up correctly, pricing or availability issues can be caused by other overriding settings in your Guesty or Airbnb account. This article explains how to identify and resolve conflicting configurations.
Review the following availability settings in Guesty to ensure your listing is available for booking:
- Multi-Calendar: Remove unnecessary unidentified blocks.
- Availability settings and booking restrictions:
- Ensure the listing is an active rental period
- Ensure the listing is within its availability period
- Check the listing abides by location restrictions by country and by city
- Check for restrictions related to advance notice, preparation time, or check-in window restrictions
- Ensure the listing's minimum nights are aligned across platforms. If not, check if the listing has third-party pricing tools, which may be overriding your minimum nights settings.
- Smart Calendar Rules: Verify the listing isn't blocked by a Smart Calendar Rule or an early check-in or late check-out
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Multi-units: Ensure there are no unassigned reservations (relevant for multi-units only).
Note:
To avoid discrepancies, connect multi-units only, and not their sub-units.
- Host cancellation policy: Confirm the listing isn't blocked due to a violation of the host cancellation policy, such as canceling a reservation for a non-valid reason.
Pricing tools or availability tools can adjust rates and minimum nights that can override your base settings. These adjustments aren’t always displayed in the Guesty calendar.
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Check if you are using any of the following tools:
Note:
If you use a different base price for weekdays and weekends, Airbnb weekend prices override all other pricing tools and manual adjustments for weekends.
- Check if you made manual adjustments to the price per night or minimum nights via the calendar.
- If you added a non-refundable discount to your cancellation policy, this discount appears in the guest folio in Guesty and on the Airbnb invoice.
Settings applied directly in Airbnb can override your Guesty settings.
- Check if you’re using promotions in Airbnb, such as custom promotions. While these types of promotions are applied, they don’t sync to Guesty. Learn more about Airbnb's requirements for custom promotions.
- Check if you're using rule-sets in Airbnb, which can override your settings in Guesty.
- Disable any third-party pricing tool you added on Airbnb to keep managing your pricing and availability in Guesty.
- If you use a cleaning fee, check that it is set according to Airbnb’s logic, otherwise the sync will fail:
- If the base price is less than $600, the cleaning fee must be between $5 to $600.
- If the base price is more than $600, the cleaning fee must be less than $600+25% of the price per night.
- Check that your additional fees are not higher than your base price. This will prevent Airbnb from validating your listing.
- For a confirmed reservation, ensure it wasn’t confirmed under any pre-approvals or special offers on Airbnb.
Important:
Airbnb displays a listing's total price by default in search results. This price includes all fees, such as cleaning and service fees, but excludes taxes.
To verify the total price, you must manually calculate the separate items that contribute to the pricing. These items include:
- Accommodation fare: The nightly rate plus any markup
- Additions: Cleaning fees or additional fees
- Deductions: Discounts or promotions