The processing of each payment performed through Guesty is consisted of multiple steps and involves different parties. As your payment is flowing through the different systems, different fees are deducted.
Important:
Payouts which pass through the Guesty systems, are processed by the payment processors.
Read the below article to get more clarity about the payment flow and to understand how your final "settled payout" amount is calculated.
To illustrate this process, let's track the journey of a $100 payout through the various steps below.
A payment processing fee is deducted
By a payment processor
A processing fee refers to the cost associated with processing a financial transaction between a merchant (seller) and a customer (buyer). When a customer makes a payment, there are various entities involved in facilitating the transaction, including banks, payment processors, credit card networks, and sometimes credit card companies. These entities charge fees for their services, and the payment processing fee is the sum of these charges. The processing fee is charged by the payment processor (Stripe) and collected as a percentage of the transaction amount plus a flat amount fee per transaction (e.g., 2.9% + $0.30 for the US).
In our example, the $90 is further reduced to $86.80, based on the calculation: $90 - ($100 * 2.9% + $0.30).
Payments by Booking.com
For reservations where Booking.com is collecting the payment from guests, a processing fee is charged. Find details about the processing fee in the reservation payment section.
Learn more about payment options in Booking.com.
The payment gateway fee is deducted
Stripe automatically deducts the payment gateway fee (referred to as the "Stripe Application Fee") along with the payment processing fee, and then remits the remaining payment to Guesty.
Assuming a 1% payment gateway fee, the $86.80 in our example is now reduced to $85.80.
Additional fees may apply
- International card fee - Applied for cross-border transactions
- Foreign exchange fee - Applied if a currency conversion is required
- Virtual card fee - Applied if a virtual card authentication is required
