When managing reservations through Guesty, it is essential to have accurate credit card details to ensure smooth and secure transactions. However, there may be instances where a reservation appears without the necessary credit card information.
Why is this happening?
The primary reason for reservations arriving without credit card details is the credit card validation process conducted by the payment processors. This validation is crucial for payments processed through Merchant Warrior, Hyp, and GuestyPay, while payments via Stripe undergo a separate validation process.
Whenever a credit card is added to a reservation, whether manually or through a booking channel, Guesty performs a validation to confirm its it can be charged. This validation ensures that the card has been entered correctly and that there is no fraudulent activity. If the validation fails for any reason, such as an incorrect card details or insufficient funds, the credit card will not be added to the reservation.
This could also happen if the booking channel does not send us the credit card details or if the credit card is sent to us but is marked as invalid.
As a result, you will observe the error message "Missing payment method" or "Invalid payment method" associated with the reservation.
How can I fix it?
In cases where a reservation lacks credit card details, it is necessary to promptly contact the guest to collect a new payment method. You can accomplish this by manually adding a payment method to a reservation. Once you have obtained the updated payment details, you can input them into the reservation within the Guesty platform.
How can I be notified sooner?
You can turn on payment notifications to help you stay informed when this happens. You can read this article and decide if you want to turn on the following notifications:
- Invalid payment method received
- Invalid card received (Booking.com)
- Second invalid card (Booking.com)
- 3-D secure authentication required from guest