You may need to add or record a payment on a reservation, for example if a guest has added services mid-stay or extended their stay. If you are unable to add this new payment or an authorization hold and are unable to locate the necessary buttons within the reservation page, it may be due to several reasons:
- The reservation is already fully paid
- The reservation was canceled or expired
- The listing is deactivated
- Your Guesty account is inactive
The reservation is already fully paid
If the reservation balance has already been paid or accounted for and there is no money left to charge, you will not be able to perform any payment actions. Follow the instructions to resolve this issue.
The payment was processed by a booking channel
If a reservation's payments are processed by a booking channel, but you also need to charge some of the amount - for example, an additional fee - collect your guest's payment method and add it to the reservation. Update the guest folio breakdown by adding or adjusting line items. Finally, create the new payment.
The guest was fully charged by an auto payment or authorization hold
If a guest's balance is accounted for with existing authorization holds that cover the total balance. Guesty will not allow you to record a payment, as the guest would be overcharged.
The reservation is canceled or expired
A payment method can only be added to a reservation in a "confirmed", "reserved", or "awaiting payment" status. Learn more about reservation statuses.
The related listing is deactivated
If you wish to add an auto payment for a listing which was deactivated, re-activate it first.
Your Guesty account is inactive
You cannot perform any payment-related operation on a suspended account. Your account can be suspended if you miss a payment to Guesty.