You can collect security deposits by clicking the "Add security deposit" button. You'll find this button either directly on the reservation or under "Payment actions".
When you add a deposit, the system creates a hold on the specified amount for 7 days (or 5 days for Visa cards). During this hold period, you can charge the held funds at any time if needed.
Limitations
For Airbnb, Booking.com (Payments by Booking), and Vrbo reservations, credit card details are not captured for reservations because the payments are directly collected by the channel. The user must manually request the card details from the guest in order to add a security deposit.
Once there is a valid credit card on the reservation, the process can be completed using the steps below.
Add a security deposit (no charge)
Follow these steps to Add a security deposit without charging immediately:
- Sign into your Guesty account.
- Click More, select Reservations and open the relevant reservation.
- At the top-right, click Balance due.
- Under the “Payments” section, click Payment actions.
- Select Add security deposit.
- In the pop-up, enter the necessary information.
- Click Hold now or Save, depending on whether you set the hold for the current or future date.
Charge a security deposit
To immediately charge the full deposit amount:
- Sign into your Guesty account.
- Click More, select Reservations and open the relevant reservation.
- At the top-right, click Balance due.
- Find the "Payments" section, and click Charge to the right of the security deposit.
- In the pop-up, fill out the following fields:
- Amount to charge: This field displays the total funds held and cannot be modified. The displayed amount will be the full amount charged
- Realization date: When the guest will be charged
- Charge reason: You can provide a description of the guest's damages, which will be visible to them on the invoice.
- Click Charge.
A "Security deposit charge" invoice item will be automatically added to the guest invoice
Important Requirements
- Manual Processing: All deposit transactions require manual intervention
- Guest Communication: Inform guests about deposit policies before booking confirmation
- Documentation: Keep records of any damage assessments and related charges