You can manage changes to Airbnb reservations in Airbnb or Guesty. When a change to a reservation is needed, we recommend asking your guest to send an alteration request via Airbnb. You’ll then be able to approve or decline the request. Alternatively, you can initiate an alteration request, and send it to your guest for approval.
This article explains where to make changes to a reservation, how to initiate or respond to an alteration request, and how to make changes that will be reflected only in Guesty.
Reservation alteration types
When altering a reservation via Guesty, its total price is recalculated automatically according to the alteration type.
You can change the total price directly in Airbnb but not request it via Guesty. If you change the total price in Airbnb, the alteration is considered a special offer. Pricing rules don’t apply to reservations booked with special offers, meaning that fees won’t automatically be added to the price. We recommend including the fees in the adjusted price you set, but they won't appear as separate line items in the guest folio.
Changing the estimated time of arrival or departure (ETA/ETD) is not supported in Airbnb. If you adjust these values in Guesty, they will revert to the listing's default check-in/check-out times when the updates sync with Airbnb.
Changes to the reservation dates
Changing a reservation’s dates by applying length of stay requirements may make the reservation eligible for promotions.
For confirmed reservations, changing the number of nights impacts the added costs, but doesn't affect the original reservation price. The rates for the added nights are calculated according to the current price per night while the price per night for the original nights remains the same. If you subtract nights from a reservation, the remaining nights keep the original price. Fees and taxes that are calculated per night update when you add or remove nights from the reservation.
|
Example: A reservation was confirmed for two nights at a rate of $30 per night. The price per night was since optimized by a revenue management tool and is now $32. If you add a night to the reservation, the price per night for the original two nights remains $30. The price of the added night is $32. Fees and taxes charged per night are calculated according to the original price for the first two nights, and according to the adjusted price for the added night. Fees and taxes charged per stay or per guest are not affected. |
Changes to the number of guests
Changing the number of guests for a reservation doesn’t affect the original reservation price. An extra person fee may apply if it is set. Taxes charged per guest are recalculated according to the updated number of guests but fees and taxes applied per stay or night are not affected.
|
Example: A listing’s occupancy is four, and an extra person fee of $25 is applied for additional guests exceeding two. A reservation was confirmed for two guests for two nights at a rate of $30 per night. If you add a third guest to the reservation, the price per night remains $30, and an extra fee of $25 is applied. Other taxes calculated per guest are charged according to the updated number of guests. |
Changes to the reservation listing assignment
Effect on the reservation price
For a reservation in a "Confirmed" status, moving the reservation to another listing will not affect the reservation price, even if the new listing has a lower or higher price. Fees and taxes also remain the same and don't change according to the new listing’s pricing.
Available listings for reassignment
You can move a reservation to a listing
- Under the same Airbnb account.
- That is available on the relevant dates, or that has a "flexible" block.
- With the same currency. If needed, change the listing currency.
Use our troubleshooting guide if you’re unable to move a reservation to a different listing.
Relocate a reservation mid-stay
You can't relocate an ongoing reservation to another listing if the new listing has been occupied during the previous days of the reservation.
To overcome this, you can split the reservation. We recommend shortening the dates of the current reservation, ending it on the day of the split, and creating a new reservation for the second listing, starting from the day of the split until the end of the stay.
Approve or decline a guest alteration request
Guests can request to change their reservation by submitting an alteration request via Airbnb. Requests are received in the Guesty Inbox as part of the message thread with the guest.
Learn how to troubleshoot cases when you’re unable to approve, decline, or send an Airbnb reservation alteration request.
When you receive an email notification, approve or decline the request directly in Airbnb. Changes to the reservation in Guesty won’t sync to Airbnb. Additionally, moving the reservation to another listing in Guesty disables the reservation’s messaging and payment setup.
Step by step:
- Sign in to your Airbnb account.
- Click Reservations.
- Next to the relevant reservation, click Change.
- Click Change reservation.