Message automations

Getting started with message automations

• Managing message automations
• Understanding reservation conditions for message automations
• Searching for message automations and viewing changes

Managing automated messages

• Applying message conditions to automated messages
• Customizing automated messages with variables
• Adding HTML to an automated message
• Confirming automated messages were sent to a guest
• Configuring an automated message reply email address for team members
• See all 6 articles

Best practices for message automations

• Best practices: Message automations
• Best practices: Message automations for a guest's reservation cycle
• Best practices: Payment-related automated messages

Troubleshooting message automations

• Troubleshooting: An automated message wasn't sent
• Troubleshooting: An automated message was sent unexpectedly
• Troubleshooting: Existing message automations were not triggered for a new listing
• Troubleshooting: Automated message sent to an unpaid reservation
• Troubleshooting: An automated message was sent without a keycode

Message automation FAQs

• How can I get notified when my listings are booked?
• Troubleshooting: Automated message missing smart lock door code for last-minute reservation
• Can I transfer existing automations from my Guesty Pro account to Guesty Lite?
• Does an automated message get re-sent when a reservation is changed?
• Why do I have "HomeAway auto-created hooks" in my message automations?