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  3. Message automations

Message automations

Getting started with message automations

  • Tracking changes in a message automation

Managing automated messages

  • Managing automated messages
  • Applying message conditions to automated messages
  • Understanding reservation conditions for message automations
  • Customizing automated messages with variables
  • Adding HTML to an automated message
  • See all 8 articles

Best practices for message automations

  • Best practices: Message automations
  • Best practices: Message automations for a guest's reservation cycle
  • Best practices: Payment-related automated messages

Troubleshooting message automations

  • Troubleshooting: No automated messages were scheduled
  • Troubleshooting: Automated message wasn't sent due to pending status or unmet conditions
  • Troubleshooting: Payment-related automated messages wasn't sent
  • Troubleshooting: An automated message wasn't sent
  • Troubleshooting: An automated message was sent unexpectedly
  • See all 8 articles

Message automation FAQs

  • How can I get notified when my listings are booked?
  • Troubleshooting: Automated message missing smart lock door code for last-minute reservation
  • Can I transfer existing automations from my Guesty Pro account to Guesty Lite?
  • Does an automated message get re-sent when a reservation is changed?
  • Why do I have "HomeAway auto-created hooks" in my message automations?

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