If a guest makes a last-minute reservation and receives an automated message that excludes their smart lock door code, it indicates that the message was sent before the code was generated.
When a reservation is confirmed, Guesty begins the process of generating a smart lock door code. However, it can take a few minutes for this code to appear in the system. If your automated message is scheduled to be sent immediately upon confirmation, the door code may not be ready yet—resulting in a message without the code.
We recommend using separate automations for last-minute reservations. Following our messaging automations best practices, create a dedicated message automation for last-minute reservations, with a one hour delayed sending time.
By adjusting the timing, you’ll avoid sending incomplete messages and ensure guests receive their access code.