Troubleshooting: Automated message sent to an unpaid reservation

If an automated message was sent to a guest for a reservation that hasn't been paid for, it's because automated messages are triggered when a reservation is confirmed, regardless of whether the guest has paid.

To prevent messages from being sent to unpaid reservations, add a message condition and include the condition "Reservation was fully paid". When this condition is toggled on, it ensures the message is only sent once the payment is received.

 

Was this article helpful?
0 out of 0 found this helpful