When a listing is disconnected in Guesty, it remains in the integration page but is no longer connected to the booking channel. This means that any updates made on the listing, such as changes to a reservation and associated guest messages, no longer sync between platforms.
Availability for a disconnected listing in the booking channel depends on the channel. For example, in Booking.com and Expedia, a disconnected a listing removes it from search results, making it unbookable. In Airbnb and Vrbo, a disconnected listing remains active and bookable unless additional action is taken in the channel. Refer to the table below to understand how a disconnected listing is managed in the booking channel.
| Action/Scenario |  |
 |
 |
|---|---|---|---|
| Disconnect a listing in Guesty before deleting it. | ✓ | ✓ | ✓ |
| Disconnect a listing in the channel before removing from Guesty. | ✓ | ✓ | ✓ |
| A disconnected listing in Guesty remains active in the channel. | ✓ | ||
| A disconnected listing in Guesty removes it from the channel search results. | ✓ | ||
| Deleting a listing in a channel automatically disconnects it in Guesty. | ✓ | ||
| Disconnecting a listing in Guesty allows you to deactivate it. | ✓ | ||
| Listings in "Pending" status can't be disconnected. | ✓ |
A disconnected listing is marked with a "Not connected" status but remains active in Guesty and billing for it continues. Listings must be disconnected individually per channel and can be reconnected in Guesty at any time.
Learn about the differences between unlisting, deactivating, deleting, removing, or disconnecting a listing. Read below to understand how disconnecting a listing is handled according to the booking channel.
A disconnected Airbnb listing remains active in Airbnb and connected in Guesty unless you unlist or remove it via Airbnb. A listing also remains active if Airbnb suspends or pauses a listing that violates Airbnb’s Trust and Safety concerns or other policies. Billing for active listings continues. The listing won't be bookable in Airbnb but will be shown as listed in Guesty. Contact Airbnb Support for further assistance. Learn more about disconnecting, removing, or reconnecting an Airbnb listing.
Disconnecting a Booking.com listing in Guesty removes the room from the Booking.com Extranet. Once you disconnect a listing, you can remove it from Guesty.
Once the listing is disconnected in Guesty, it is deactivated and unusable under the same Vrbo account in Guesty.
Disconnect a listing
Follow the instructions below to disconnect a listing.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Channels.
- Select the relevant booking channel.
-
Airbnb: Next to the relevant listing click, Disconnect.
Booking.com: Under "Connection status" click Connected next to the listing you want to disconnect and select Disconnect from the dropdown menu.
Vrbo: To the right of the relevant listing, under "Actions" (or "Listing status" depending on connection date), click Disconnect.
- In the pop-up, click Disconnect.
The status of the listing will change to "Disconnected" in up to 24 hours, and you will no longer be able to manage it from Guesty.
Errors when disconnecting a listing
Contact us if you encounter the following errors while trying to disconnect a listing:
- The listing is stuck in "Pending".
- The listing's disconnection has "Failed" without the option to remove it.
