Create manual reservations is possible for reservations with past, present, or future check-in dates. You can also import booking channel reservations to Guesty, for example if you just started using the platform and want to import existing reservations in bulk.
To do so, send us a file containing the data of the reservations and we will add them for you. We can only extract the data from the file as it’s provided, so be sure to prepare the file correctly.
Guesty is not responsible for rectifying any inaccurate information in the file, nor will Guesty be held liable for any issues that may arise as a result of incorrect data in the file provided.
Vrbo users:
When switching from a Vrbo integration via a PMS/channel manager to a direct integration with Guesty, existing reservations in your Vrbo portfolio must be manually uploaded to Guesty, as explained in this article, to be managed by Guesty.
Before you begin
Note the following prerequisites and limitations:
- Importing reservations with an existing reservation source will trigger associated automations that are configured for that source. For example, if you set up message automations or applied additional fees for Booking.com reservations, including that source in the CSV file means that when the reservations are imported, those automations will be triggered on the reservations. To avoid triggering automations, use a different source name or create a new source for them.
- Add taxes and commissions before sending the file. The taxes and commissions will apply automatically to your imported reservations. Alternatively, temporarily modify the tax and commission settings, then revert the change once the import is completed.
Sending a reservations file to Guesty
Step by step:
- Download this file.
- Fill in the file’s fields using the explanations and examples below. Then, send it to us.
| Field | Details |
|---|---|
| The property’s nickname (mandatory) |
Select the reservation’s assigned listing by typing its nickname. |
| Check-in date (mandatory) | First day of the reservation |
| Check-out date (mandatory) |
Last day of the reservation The reservation will block only part of the check-out date in the calendar, allowing you to have additional bookings on that day. |
| The reservation’s status (mandatory) |
Select Inquiry if you don't want to reserve the dates for the guest, and leave your calendar available. Select Reserved to block the calendar for the guest. The block will be with no time limit; You will need to manually change the status to either “Confirmed” or “Closed”. Select Confirmed to approve reservation. You cannot revert the status to "Inquiry" or "Reserved". Learn more about reservation statuses. |
| Override calendar availability (optional) |
Select whether to ignore blocks or events in the calendar dates, including flexible and inflexible blocks. By default, the value of this field will be "false", meaning that the request will be declined if the calendar is blocked. |
| The reservation’s source (mandatory) |
Select the source of the reservation. You can add new sources, or select existing ones (for example: “ External”). For Vrbo, use "uploaded_VRBO". |
| Number of adults (mandatory) | Select the number of adult guests in the reservation. |
| Number of children (optional) | Select the number of children in the reservation. |
| Number of infants (optional) | Select the number of infants in the reservation. |
| Number of pets (optional) | Select the number of pets in the reservation. |
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First name of the primary guest (mandatory) |
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Last name of the primary guest (mandatory) |
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Email address of the primary guest (mandatory) |
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Phone number of the primary guest (optional) |
Use E.164 format: [+] [country code] [subscriber number including area code] For example:+972234567454 |
| Reservation’s creation date (optional) |
Use the format: YYYY-MM-DD. Leave the field empty if you want to use the upload date as the reservation creation date. |
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The reservation confirmation code (optional) |
Enter the confirmation code or leave this field empty if you want Guesty to generate a confirmation code for the reservation. The confirmation code must be between 8-20 characters and must not already exist in Guesty. |
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The guest’s stay status (optional) |
Configure the guest’s stay status. Choose from the following:
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The reservation’s internal notes (optional) |
Internal notes are not visible to the guests. |
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Key Code (optional) |
Internal notes are not visible to the guests. |
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Cleaning notes (optional) |
Internal notes are not visible to the guests. |
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Special requests (optional) |
Internal notes are not visible to the guests. |
| Total amount paid (optional) |
Specify the amount that has already been paid. Leave the field empty if the reservation has not been paid yet. |
| Payment method (mandatory) | Select the guest’s payment method from the dropdown menu (e.g., credit card, bank transfer, cash). |
|
Payments date (optional) |
Set the date when the payment was collected. To use the reservation creation date as the payment date, leave the field empty. |
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Accommodation fare (mandatory) |
Enter the accommodation fare. Include in it the following:
Do not include in it basic fees, additional fees, or taxes. |
| Cleaning fare (optional) | Add the cleaning fee |
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Additional fee type (optional) |
Select the relevant additional fee category from the dropdown menu. The fee will be added to the reservation regardless of your account settings fees. |
| Additional fee name (optional) |
Add a customized name for the additional fee, as it will appear in the guest folio (invoice). Leave this field blank to use the additional fee type as the displayed name. |
| Additional fee amount (optional) |
The additional fee amount (e.g. 100) The fee will be displayed in the same currency you set for the property. The additional fee amount will not change if you update the reservation later (i.e. if you change the reservation dates or number of guests). |