Within every reservation, you can add three different kinds of internal notes to keep your data organized in one single place:
- "General notes": For general information about a reservation.
- "Notes for cleaner": For special procedures or instructions specific to the reservation, such as a reminder to set up a sofa bed or refill coffee.
- "Notes for guest": For guest information you want to save. For example, remind yourself of an anniversary, mark a returning guest, or note extra services like tickets or tours. To add notes specific to a guest rather than a reservation, add a guest note.
- "Special requests": When a guest adds a special request during booking via the Guesty Booking Engine, it automatically appears in the reservation's notes section.
- "Keycode": Most third-party lock providers automatically fill this note with the {{key_code}} variable. You can also fill it manually.
You and guest service experts can write these notes. Learn about all available reservation changes and updates you can make.
Add notes
Follow the instructions below to add notes to your reservations.
Step by step
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservation report. - Click the relevant reservation.
- In the Overview tab, in the "Notes" tile, click Add your first note if you haven't added any yet. Click Edit in the top-right corner to manage existing notes.
- Add or edit the notes in the right side panel.
- At the bottom right corner, click Save.
