The Inbox widget

With Guesty's Inbox widget, you can view and edit reservation details while maintaining complete access to guest communication.

The widget displays the reservation details of your current conversation. Select a new conversation, and all sections of the widget will update accordingly.

To access the Inbox widget, click Inbox in the top menu of your Guesty account and select Guests Inbox from the dropdown menu. The widget will appear to the right of your screen. See the different sections of the widget below.

Reservation

Click this icon to view reservation details. At the top of the widget, click to open the guest's reservation in Guesty or click the pencil icon to make edits, if relevant. See below some actions that can be taken in the widget's Reservation section.

• Editing the status of a reservation
• Editing the number of guests
• Changing the dates of a reservation

Operations

Click this icon to view all tasks related to the reservation and its status. The operations widget is integrated into the inbox, reservation page, and tasks reports. At the top of the widget, click to open the relevant reservation in Guesty.

Listing 

Click this icon to view listing details, such as name, address, and amenities. Scroll down to see additional information. At the top of the widget, click  to open the relevant listing in Guesty.

Guests

Click this icon to view guest details. At the top of the widget, click to make edits, if relevant. See below some actions that can be taken in the Widget's Guests section.

• Adding and editing guest details
• Deleting a guest's phone number
• Deleting a guest's email address

Automated Messages

Click this icon to view the reservation's automated messages. This section appears once a reservation is confirmed, and displays messages that are sent to guests, not contacts. You can also disable automated messages for a guest reservation.

The automated messages widget displays the message status based on its conditions under the "Scheduled" tab and the "History" tab as described below:

Click to navigate to the message automation where the message originated.

• Under the "Scheduled" tab, a blue "Conditions" label indicates messages with conditions, while a yellow "Waiting" label indicates that the scheduled time has passed and the message is waiting for conditions to be met. Hover over the label to see the conditions set for the message.
  
• Under the "History" tab, sent messages are marked with and messages not sent are marked as "expired" or "failed". Hover over the label to view the explanation.
  

If a reservation has no automated messages scheduled to be sent, the toggle at the top of the automated messages widget, above "Scheduled" and "History", will be off. It will turn on once a message is added to the reservation.

If the scheduled time of the message has already passed when the reservation is confirmed, the message will be sent immediately at confirmation.

For example, if a message is scheduled to be sent 1 day before check-in, but the reservation is confirmed after the scheduled time 8 hours before check-in, the message will be sent immediately at confirmation.

Automated messages expire under the following conditions:

• Messages related to check-out expire 7 days after their scheduled time

• Messages unrelated to check-out expire at check-out

Learn how to disable automated messages for a guest reservation.

Pilot users: 

View and manage automated messages directly from the automated message widget. Toggle off an individual automated message to disable it.

The automated message widget displays the following:

• The name of your message automation.
• The message condition that triggered the sending of the automated message.
• The communication method used to send the automated message.
• The automated message scheduled date and time.
• The automated message expiration date and time.
• The state of upcoming automated messages, including which conditions were met and which are pending.
• Error messages.

Click See more to view more information in the popup about the relevant automated message. You can view the name of the message automation, the message conditions and how many were met. You can also perform the following of tasks:

• Click to navigate the relevant message automation where you can view your message configuration and make changes if needed.
• Click to copy a message. Use this option to send past automated messages that succeeded or failed.
  • Paste as HTML to send via email.
  • Paste as free text to send via SMS or booking channel.
• Preview your automated messages with or without variables. Toggle on Show variable values to see how your message will look when sent.

  Available in the automated message widget via the Inbox only.

• Click Send now to send the message in the future.

Links

Click this icon to see services near the listing's property that could be useful to you or your guests.

Guesty will generate a URL for each site based on the property's location you input in the listing.
The following are what each link can be used for:

• Google Maps
  This provides the exact location and can be used for directions to the property.
• Yelp
  This provides restaurants in the area of your property.
  
• Dark Sky
  This connection/link is currently unavailable.
  
• Parkopedia
  This provides information on parking, pricing, and availability in the area of your property. This includes parking lots, parking garages, parking meters, free parking, and more.
  
• UBER Fare Estimator
  This is a price comparison site for different Uber services (UberX, Uber Black, etc.). The guest can enter their starting and ending location, and get instant results for the current prices for each relevant Uber service.

To the right of each link, click to open the relevant website.