The Contacts category represents all of your guests and potential guests. You can add new contacts and edit existing contacts in Guesty.
When a reservation is made — whether through an external booking site, Guesty Booking Engine, Guesty Websites, or recorded manually in Guesty — the guest's details are automatically saved to the contacts list.
Use this page to track guest history, view activity logs, and create custom contact reports to optimize your guest experience. You can also set a primary contact number for your guests.
Important:
You can't delete contacts because they are linked to reservations and other data. Contact us to delete a contact.
Add a new contact
Follow the steps below to add new contacts.
Step by Step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and select Contacts.
- In the top-right corner of the page, click New Contact.
- Fill in the relevant information.
- Click Save.
Note:
If a contact's email or phone number already exists on the Contacts page, you will see an error message stating: "This email already belongs to one of your guests".
Edit an existing contact
Follow the steps below to edit a contact.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and select Contacts.
- Select the relevant contact.
- In the contact profile, hover over the field you want to update, and click
when it appears on the right end of the field. - Update the relevant information.
- You can add multiple guest tags under "Personal info" to use as reservation report filters.
- Click Save.