Sync issues can lead to double bookings, incorrect availability, or missing reservations. Calendar syncs between Vrbo and Guesty usually takes up to one hour, but can take up to three hours during peak seasons or system maintenance. If a calendar sync issues extends beyond three hours, follow the troubleshooting steps below to resolve the issue.
Calendar not syncing between Vrbo and Guesty
If you see that new Vrbo reservations, cancellations, or calendar availability updates are not syncing between platforms, or if you get error messages when attempting to refresh your connection, it may indicate that your Vrbo account is disconnected. Follow the steps below to review your connection status and reconnect a disconnected account.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click, the mode selector and select Growth mode.
- Click Distribution.
- Click the Vrbo thumbnail.
- Locate the relevant account and review the connection under the "status" column.
If you see an "Action required" status, restart the Vrbo integration. Ensure you complete the required authentication process.
Double bookings between Vrbo and other channels
If you find the same dates are booked on multiple channels, there are calendar conflicts or availability is not updating on other booking channels, follow the steps below to verify your calendar links are correct.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Listings.
- Click the relevant listing.
- In the left-side menu, click Calendar.
- Select Calendar sync (iCal) from the dropdown menu.
- Next to "Import external calendars", click Edit.
The "External iCalendar link" is the external iCal link imported in Guesty. This link must align with the exported iCal link in Vrbo. If these do not align, remove the connection, generate a new URL and restart the iCal sync process. The syncing status must be "Active".
Refer to our iCal events troubleshooting guide for additional troubleshooting tips.
Blocked dates and availability issues
If you see your Guesty calendar reflects incorrect availability despite no active bookings, unexplained calendar blocks, or booking window restrictions, follow the steps below to remove unnecessary restrictions and update stay requirements.
Step by step:
- Remove unnecessary manual blocks and preparation time blocks.
- Adjust your listing's booking window to "no restrictions".
- Update your minimum stay requirements so that they are consistent across platforms. Keep in mind that Vrbo has an 18-month maximum window.
If these issues persist contact us with the following information:
- The relevant reservation IDs
- A list of your specific syncing issues
- Screenshots of the issues when possible