Managing a guest's ETA and ETD

Estimated Time of Arrival (ETA) and Estimated Time of Departure (ETD) are the guest's anticipated arrival and departure times, which are separate from a listing's default check-in and check-out times. 

Edit a guest's ETA and ETD to update if a guest is arriving early or departing late, and their reservation will update accordingly.

Learn about all available reservation changes and updates you can make.

Update a guest's ETA and ETD

For listings connected to Airbnb: Changing the ETA or ETD is not supported on Airbnb. If you adjust these values in Guesty, they will revert to the listing's default check-in or check-out times following the next update from Airbnb.

Follow the steps below to update the guest's estimated arrival and departure times.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click More, then select Reservations.
3. Click the relevant reservation.

4. Next to "Summary", click .

5. Edit the fields under ETA and ETD.
6. Next to "Summary", click Save.

View a guest’s ETA and ETD

The estimated arrival and departure times are displayed in the UTC format on both the guest's reservation page and in Custom reports.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click More, then select Reservations.
3. Click the relevant reservation.

See check-in and check-out times under "Listing".