Guesty provides several tools to help you manage your listing’s rates and availability. If prices or minimum night requirements don’t appear as expected, it’s often due to overlapping settings or changes made by pricing or availability tools. This article helps you identify and resolve these discrepancies.
Understand how rates and availability are managed
When you import a listing, you initially define:
These values serve as the foundation for your listing’s pricing and booking rules. However, Guesty offers pricing and availability tools that can dynamically modify these settings to optimize performance.
How rates and availability are layered
Guesty applies your rates, minimum nights, CTA (Closed to Arrival), and CTD (Closed to Departure) rules using a layered hierarchy. Each layer takes precedence over the one above it, so guests see the highest active layer.
- First layer: The listing's base price and default minimum nights set during creation act as the fallback. For CTA and CTD, the default first layer is no restrictions.
- Second layer: Adjustments from Guesty Price Optimizer (GPO) build on the first layer. For minimum nights, CTA, and CTD, these adjustments override the first layer. For pricing, they are calculated on top of the base price (for example, +20%) rather than replacing it.
- Third layer: Manual calendar overrides directly on the Multi-Calendar and updates from a connected third-party pricing tool (such as PriceLabs or Wheelhouse) share the same priority and take precedence over the first and second layers. Because they share the same priority, the next update from the pricing tool will override any manual calendar input. Removing manual overrides reverts values to the second or first layer if no second-layer rule exists.
You can manage only the third layer directly from the Multi-Calendar.
Important:
If a third-party pricing tool is connected, be aware that its next sync will overwrite any manual calendar overrides you make.
Where to make your changes
To prevent overwritten changes, adjust settings in the layer that manages the listing.
For listings connected to a third-party pricing tool, make ongoing adjustments by selecting the pricing tool from the Marketplace page or directly in the external tool. Manual calendar overrides follow the same hierarchy. Removing a manual override reverts the value to the base price until the tool's next sync.
Troubleshoot unexpected rate or minimum night changes
If your listing’s price per night or minimum nights requirement differs from the original values you set on the listing, the discrepancy may be due to one of the following:
Pricing tools
Pricing tools automatically adjust your nightly rate based on demand, seasonality, and other factors.
It's important to understand pricing and pricing tools in Guesty and how these impact your rates.
Availability tools
Availability tools help control when a listing can be booked, potentially overriding your base settings to optimize occupancy.
Read more about how to use availability tools and how they interact with each other.
