Sending a guest app check-in form to guests

After creating the check-in form in the guest app, we recommend scheduling an automated message to remind guests to complete it. Schedule the automated message to be sent before their check-in. For guests with pre-confirmed reservations (in "Inquiry" or "Reserved" status), you can also send the form or reminder manually.

Follow the instructions below.

Send the form or reminder manually

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Auto-messaging and select Guest app from the dropdown menu.
3. In the guest app page, click to copy the link variable of the relevant app. This variable will turn into a link when sent to the guest in a message.
4. Follow these instructions to create a message.
5. Paste the variable {{guest_app::my_guest_app}} into the message and send it. Here is an example of a message you can send:

   Hi {{guest}}, We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the guest app before your arrival. Click here to access the guest app, no download required:{{guest_app::my_guest_app}} Regards, {{host_first}}

Schedule the form or reminder to be sent automatically

If you're also sending a reminder, set it up to be sent after confirmation but before check-in, and add the "Check-in form submitted" condition - set to "No" so only guests who have not completed the form receive the reminder.

Step by step:

1. Follow steps 1-4 in "Send the form or reminder manually".
2. Create the automated message.
3. Add the link to the form in the automated message as a variable, which is which is {{guest_app::my_guest_app}}. Here is an example of a message you can send:

   Hi {{guest}}, We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the guest app before your arrival. Click here to access the guest app, no download required:{{guest_app::my_guest_app}} Regards, {{host_first}}

Send an automated message for completed check-in forms

You can create an automated message that will be sent upon completion of the check-in form by following the steps below.

Step by step:

1. Create or edit an automated message.
2. Under the "Add conditions" section, click +Add condition and select Check-in form is submitted from the dropdown menu.
3. Toggle on Check-in form is submitted .
4. Fill out the other relevant details, then click Save.
5. Click Save & Activate at the bottom-right corner of the "Messages" page, then click Save & Activate again.