Sending a guest app check-in form to guests

After creating the check-in form in the guest app, we recommend scheduling an automated message to remind guests to complete it. Schedule the message to be sent before their check-in. For guests with pre-confirmed reservations (in "Inquiry" or "Reserved" status), you can also send the form or reminder manually.

You can send multiple guest app check-in forms to the same guest, provided each form uses a different variable.

Send the form or reminder manually

Follow the steps below to send a check-in form or reminder manually.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Auto-messaging and select Guest app from the dropdown menu.
3. Click to copy the link variable of the relevant app. The guest receives a link to the Guest App instead of the variable text.
   
4. Follow these instructions to create a message.

5. Add the link to the form in the automated message as a variable. The guest receives a link to the Guest App instead of the variable text.

   Hi {{guest}}, We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the guest app before your arrival. Click here to access the guest app, no download required:{{guest_app::[app_name]}} Regards, {{host_first}}

Schedule the form or reminder to be sent automatically

If you're sending a reminder, set it to be sent after confirmation but before check-in. To ensure only guests who haven't completed the form receive the reminder, add these  message conditions:

• Add the "Check-in form submitted" condition and toggle it to No.
• If your account has multiple Guest apps, use the "Guest app check-in form submitted" condition. Select the relevant Guest app and choose "Is not complete" from the dropdown.

Step by step:

1. Follow steps 1-3 in "Send the form or reminder manually".
2. Create the automated message.

3. Add the link to the form in the automated message as a variable. The guest receives a link to the Guest App instead of the variable text.

   Hi {{guest}}, We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the guest app before your arrival. Click here to access the guest app, no download required:{{guest_app::[app_name]}} Regards, {{host_first}}

Send an automated message for completed check-in forms

Create an automated message that sends automatically when a guest completes the form.

Step by step:

1. Create or edit an automated message.
2. Under the "Add conditions" section, click +Add condition and select:
   • Check-in form submitted from the dropdown menu and toggle it on. 

   • If you have multiple Guest apps, select Guest app check-in form submitted. Choose the relevant Guest app, and "Is completed" from the dropdowns.

     

3. Fill out the details and click Save.
4. In the top-right corner, click Save.
5. Click Apply changes.

Send a signed PDF agreement automatically

Automatically send guests a copy of their signed PDF agreement after they complete the check-in form.

Step by step:

1. Repeat steps 1-2 above.
2. Add ::pdf to the end of your guest app variable in the message content. For example:{{guest_app::my_guest_app_1::pdf}}
3. Fill out the details and click Save.
4. In the top-right corner, click Save.
5. Click Apply changes.

The PDF variable automatically generates and sends the signed agreement the guest completed.