What is the Payment Gateway Fee on my billing invoice?

The Payment Gateway Fee (also known as the Platform Fee) is a charge associated with enabling payment processing services in the Guesty platform for GuestyPay, Merchant Warrior and Hyp.

Technical capabilities:

  • Improved User Interface/User Experience (UI/UX) - enhances the way you interact with the Guesty platform
  • Payment processor connectivity (Payment Gateway) - facilitates and secures online transactions
  • PCI Level 1 Service Provider Certification - ensures payment processing meets the highest security standards
  • Card-on-file (CoF) - stores and manages payment card information for future transactions

Charging conditions

  • The fee is charged whenever a transaction is made with a guest, regardless of its status ("Processed" / "Declined"). These transactions include charging a payment and requesting an authorization hold.
  • The Payment Gateway Fee is applied to all transactions processed through payment processors connected to the Guesty platform.

Billing

This fee will can be viewed in GuestyPay dashboard / Stripe dashboard

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