Save time by letting the AutoReply agent handle your guest messages from start to finish. The agent relies on ReplyAI and automatically sends responses without manual approval, using a short delay to simulate human interaction.
AutoReply configuration
You can configure the AutoReply agent in two ways:
Confidence level threshold
Confidence level is the numeric score from zero to 100% that the AI gives to its generated answer. The higher the score, the more certain the AI is in its response.
You can determine the threshold. For example, a 90% threshold means that only messages with a confidence level above 90% are sent automatically. Messages below the confidence level route through the regular ReplyAI suggestion process and require human approval.
Post-response optional actions
You can choose whether the agent automatically marks messages as read after the AI responds, and archives the conversation if the AI recognizes the guest message as the end of the conversation.
Set up an AutoReply agent
Follow the steps below to activate and configure the AutoReply agent.
Step by step
- Sign in to your Guesty account.
- In the side navigation menu, click
Inbox. - In the side navigation menu, click
Extensions to open the dropdown menu and select ReplyAI. - Settings and additional features
- In the "AutoReply Agent" tile, click Setup your agent.
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Configure the agent settings:
General settings- Property assignment: Click Assign properties. In the side panel, select whether to assign the agent to all properties, specific properties, or by rule. In the bottom-right corner, click Done.
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Response times: Click
. In the side panel, select Always on or Specific time to set an active time frame for the agent. Under "Time delay", select the response delay to simulate a human response. In the bottom-right corner, click Save. -
Inbox management and notifications: Click
. In the side panel, choose whether to receive notifications for all messages or only when the agent doesn't respond. Choose whether to mark messages as read after the agent responds, and whether to archive ended conversations. In the bottom-right corner, click Save.Important:
Notifications are sent as push notifications in the mobile app. To enable them, check the New guest message box under the "Reservation" section in the notification settings.
Agent guardrails-
Confidence level: Click . In the side panel, choose the required confidence level for the agent to respond automatically. If the confidence level is below the threshold, you receive a ReplyAI suggestion to review manually. In the bottom-right corner, click Save.
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Message categories: Click . In the side panel, select the message categories the agent can reply to, such as property essentials or amenities. The agent only replies to the selected categories. In the bottom-right corner, click Save.
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Message length and sentiment: Click . In the side panel, choose whether the agent only replies to short messages (fewer than 40 words) and messages with positive sentiment. In the bottom-right corner, click Save.
- In the top-right corner, click Activate.
To deactivate the agent, toggle it off. To edit the post-response actions, click the arrow next to the agent's status toggle.
Pilot: Tracking AutoReply's planned replies in the Inbox
When the AutoReply agent plans a reply to a guest message, a banner in the conversation shows it's handling the response. The banner displays the planned reply and a countdown to when it sends. This lets you know AutoReply is answering so you don't reply during the delay.
You don't need to set anything up. The banner uses your current AutoReply settings and appears when you open a conversation in the web Inbox on desktop.
Manage a planned reply
You can manage a planned reply in the following ways:
- Edit: Change the planned reply. The countdown pauses while you edit.
- Send now: Send the reply immediately instead of waiting for the countdown to end.
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Delete response: Delete the planned reply so AutoReply doesn't send it.
A confirmation message appears after each action. If you don't do anything, AutoReply sends the reply when the countdown ends. It can take up to about a minute to send.
ReplyAI suggestions are hidden while AutoReply is handling a message, so the conversation only shows one reply. Once AutoReply sends a reply, you can rate it in the conversation.
Reply manually
If you start writing your own reply while AutoReply is handling a message, you're asked to confirm that you want to override AutoReply. AutoReply then doesn't send its planned reply. After you send your reply, the conversation shows "AutoReply was overridden manually."
Understand why AutoReply won't reply
When AutoReply won't answer a guest message, the banner explains why. For example, the confidence level might be below your threshold, or the message category might not be one you selected for the agent. To change which messages AutoReply answers, click the link in the banner. You can also change the agent guardrails.
