Important:
Guesty is fully GDPR compliant, and we take data privacy seriously. Our operations align with both the US and EMEA regulations, and we have implemented measures to safeguard your data. When using ReplyAI, data sharing with a third party is done in accordance with our Privacy Policy and Data Processing Agreement (DPA). This ensures that your data is handled securely and with the utmost respect for privacy.
Guesty’s ReplyAI is an innovative tool integrated into your Guesty Inbox, offering AI-generated responses for over 98% of your incoming messages. It analyzes message sentiment, helping you gauge the mood and tone of your guests' inquiries so you can reply accordingly, and replies mirror your brand voice to keep communication authentic and consistent.
You can enable or disable ReplyAI as needed.
Note:
Click Translate to [language] on the most recent guest message in your Guesty inbox to translate the message to your configured display language. This option is not supported for previous guest messages.
ReplyAI is is a freemium feature and also available on the Guesty mobile app.
Activate ReplyAI
To start using ReplyAI, follow these simple steps.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - Select the relevant conversation thread from the left-side menu.
- In the reply box, click
and select Use ReplyAI suggestions to opt in.
It may take up to 24 hours for ReplyAI to be enabled after activation. During this time, ReplyAI analyzes your past inbox messages to identify frequently asked questions, and assesses your tone and message response style. Once ready, ReplyAI will automatically begin suggesting responses for your incoming messages.
Contact us if you want to deactivate ReplyAI.
Tip:
To create a more personalized message, you can add variables and saved replies to the response suggested by ReplyAI.
