Troubleshooting: Reservation didn't sync to Guesty

This troubleshooting guide addresses syncing issues when reservations made in external booking channels don't appear in your Guesty account.

Follow the instructions below to identify and resolve any syncing issues.

1. Check if the listing is connected

Follow the steps below to check the listing's status on the relevant channel's integration page.

Step by step

Sign in to your Guesty account.
In the top navigation bar, click Channels.
Select the relevant channel.
Select the relevant account and locate the listing row associated with the missing reservation.

Booking.com: Search for the hotel ID.
In the "Status" column, check if the listing is “Connected”.

If the listing is not connected

If the listing is not found or does not show as "Connected," it means the channel listing is not linked to a Guesty listing. This prevents reservations from syncing to Guesty.

To solve connection issues, connect the disconnected listing.

2. Troubleshoot channel-specific issues

If the listing is in "Connected" status, refer to the following channel-specific troubleshooting:

Airbnb

Your account or listing may be suspended. Contact Airbnb for help, as they don't share this information with Guesty.

For more information, check our troubleshooting article: Troubleshooting: Data syncing issues between Guesty and Airbnb.

Booking.com

The following cases also require reconnecting the listing:

The previously connected listing assigned to the reservation is no longer the same as the property connected to the listing.
The listing is unlisted or no longer exists in Guesty.
Guesty is no longer the connectivity provider.

Vrbo

Check our troubleshooting article: Troubleshooting: Vrbo reservation issues.

3. Contact us

If your listing is connected but reservations still don't sync after following the channel-specific troubleshooting, contact us.

Include a screenshot of the reservation confirmation along with the following channel-specific details: