An imported reservation is a reservation that arrived in Guesty after the time it was confirmed. For example, when a reservation was confirmed before the listing was connected to Guesty, or the booking channel experienced downtime at the time of its confirmation. Follow the instructions below to check if a reservation was imported.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservation report. - Click the relevant reservation.
- In the submenu, click Activity log.
"Reservation was imported" will be displayed if it was imported. If not, the reservation arrived in Guesty at the time of confirmation.
Important:
- If a Booking.com reservation is imported, any changes made directly in Booking.com will not be updated in Guesty.
- Imported future reservations from Booking.com, that weren't checked in before the listing was linked with Guesty, will not include guest credit card details.