When setting up automated messages, you use two types of conditions: reservation conditions and message conditions.
- Reservation conditions determine if the entire automation schedule applies to a reservation.
- Message conditions apply to each individual message within that automation, determining if and when that specific message should be sent.
A single reservation can have multiple message automations assigned to it.
Read below to see the reservation conditions and how to combine them to define which reservations trigger an entire automation.
Properties
Define whether the message automation applies to all properties, specific properties, or properties based on rules:
- All: Applies to all existing and future properties. Click Exclude properties to remove specific properties.
- By rule: Applies to reservations at all existing and future properties matching a selected city or tag. If you select both a city and a tag, the message automation applies only to listings that meet both conditions. You can exclude specific properties.
- Specific: Applies to selected properties only. Click Select properties to include. The list includes unlisted listings but excludes inactive ones.
Note:
A grey box in the "Properties" section indicates an associated listing was deactivated but remains linked to the message automation. To avoid this, navigate to the reservation conditions for the relevant message automation and under "Properties", click X on the listing you want to remove before deactivating the listing.
Channels and sources
The reservation source determines how channel conditions apply. Select the correct reservation source when setting up automations.
- Reservations made via Guesty have multiple sources: Manual, Website, Direct, and other manual sources.
- Reservations made via booking channels display the booking channel as the source.
Sources appear in the dropdown menu and can be selected individually.
Define whether the message automation applies to all or specific booking channels:
- All: Applies to reservations from all connected booking channels. Click Exclude channels to remove specific channels.
- Specific: Applies to reservations from selected booking channels. Click Select an option to add channels.
Note:
- Sources appear in the dropdown menu only if there is at least one reservation from that source.
- Vrbo: Vrbo operates multiple international brand websites, and reservation sources may vary. Each time a new Vrbo brand generates a reservation, it is added to the dropdown menu. Update your automated messages regularly to include new brands.
Advance notice
Advance notice is the time frame before check-in when a reservation is confirmed. Use this condition to determine which reservations trigger a message automation based on the advance notice set for your listings.
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For example:
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- Guesty counts "days" as full calendar days.
- Same-day bookings must occur on the same calendar day as check-in.
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For example: A reservation made at 10:00 PM for a 3:00 PM check-in the next day is not a same-day booking because it spans two calendar days, even though the time difference is less than 24 hours. |
- "More than [] days" condition doesn't include exactly [] days.
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For example: Using the "More than 2 days" condition excludes bookings made exactly 2 days before check-in. |
- Booking over 24 hours in advance is not the same as booking more than one calendar day in advance.
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For example: A reservation made 30 hours before check-in but still within one calendar day difference (e.g., booking at 9:00 AM Monday for check-in at 3:00 PM Tuesday) will not trigger automations that require more than 1 day of advance notice. |
Learn more about using advance notice on an individual property.
Length of stay conditions
Define which reservations trigger a message automation based on the number of nights. Specify the range of nights to determine which reservations initiate the automation.
