Managing unread, archived, and snoozed inbox messages

The Guesty Inbox helps you manage all your guest communications. You can mark messages as unread, archive conversations, or snooze them to focus on urgent issues first.

On the top navigation bar, click Inbox to open the Guesty Inbox.

You can also access the Inbox from the Multi-Calendar. In the top navigation bar, click Calendar. Then, click the related reservation, and in the side panel, click . Select Go to inbox from the dropdown.

You can mark a message as "unread", "archived", or you can "snooze" the message to reply at a later time. You can view or unarchive an archived message at any time.

Learn how to view and filter your inbox messages.

Mark a message as "unread", "snooze" or "archived"

Mark a message as "unread" to answer at a later time. The unread message will be displayed in bold text. Archive a message to hide conversations that are already handled. The entire conversation thread is archived.

Follow the steps below to mark a message as "read", "snoozed", or "archived".

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Inbox.
3. Under "All conversations" on the left side, click the relevant message thread.
4. Above the opened conversation thread, select the relevant option:
   • To mark a message as "unread", click .
   • To mark a message as "snoozed", click and select the relevant option.
     The snoozed message will reappear in the "All conversations" section either after the chosen amount of time (e.g. one hour) or if the guest contacts you again before the set snooze time.
   • To mark a message as "archived", click .

View an archived or snoozed message

Follow the instructions below to view archived messages.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Inbox.
3. Next to "All conversations", click the dropdown arrow and select the relevant option.
4. Select the relevant message.

To move the message back to "All conversations", including cancelling the snooze of a message, click .

Your conversation thread is now displayed in the "All conversations" tab.

Why conversations are automatically marked "unread" or "unarchived"

A conversation thread automatically changes to "unread" in the following situations:

• You receive a new message
  1. Any "unread" conversation indicates the most recent message has not been read/opened.
  2. Auto Messages don't impact the "unread" status of a conversation. If the last message is an Auto Message and is "unread," the conversation was already "unread" when the Auto Message was sent.
• A new reservation is confirmed
  1. A conversation thread is created once a new reservation is confirmed, and it always starts as "unread," regardless of whether an automated message was sent.
• A new message is received in an archived thread
  1. If a new message is received in an "archived" conversation thread, the entire thread is automatically "unarchived" and moves back to the main conversation feed.