The Guesty Inbox displays conversation threads with unread messages first, followed by guest messages in reverse chronological order. Messages received via message automation, or from internal users, don’t move a conversation thread to the top or mark it as unread. The only exception is when an automated message initiates a new conversation, in which case a new, unread thread is created and appears at the top of the inbox.
When you or a team member reads a message in the Inbox, it’s automatically marked as "read" for everyone with access to that inbox or thread. This helps you and your team stay aligned, avoiding duplicate replies and maintaining efficient communication.
Important:
Conversations for imported reservations are archived automatically. Contact us to unarchive them in bulk.
Learn more about our recommended Inbox best practices.
Find specific conversations quickly by using filters. Note that filters only apply to your current view and won't affect snoozed or archived messages.
Filter Inbox messages
Follow the instructions below to filter inbox messages.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click
. - From the dropdown menu, click
. - On the left side, click
. - Select a filter from the list:
- Message Status: View only read or unread conversations. Messages manually marked as unread appear in unread results.
- Reservation Status: View conversations by status, such as "Confirmed", "Canceled", Inquiry", etc.
- Channel: Locate conversations from a specific booking channel (the source of the guest's reservation).
- Listing Tags: View conversations related to listings containing a specific tag.
- Listings: View conversations related to a specific listing(s) by selecting them from the dropdown menu.
- Check-in: View conversations from reservations checking in on a specific date or date range.
- Check out: View conversations from reservations checking out on a specific date or date range.
- Click Apply.