Viewing your Inbox messages

The Guesty Inbox is your central hub for guest communication, helping you and your team stay aligned and respond faster. 

Unread threads appear at the top of the inbox, followed by guest messages in reverse chronological order. Messages sent through message automation or by internal users don't move a thread to the top or mark it as unread—unless they start a new conversation. Once a team member reads a message, it's marked as "Read" for the entire team. This prevents duplicate replies.

Learn more about our recommended Inbox best practices.

Filter Inbox messages

Use filters to find specific conversations quickly.

Filters are available in every inbox. In the Archived and Snoozed inboxes, filters only narrow down the conversations already in that inbox. For example, if you filter the Snoozed inbox by property, you see only that property's snoozed conversations, not its active or archived ones.

Follow the instructions below to filter Inbox messages.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.
3. In the Inbox submenu, click Guests.
4. Next to the search bar, click .
5. Select a filter from the list:
   • Assignee: View conversations assigned to a specific team member.
   • Channels and sources: Locate conversations from a specific booking channel.
   • Check-in: View conversations from reservations checking in on a specific date or date range.
   • Check-out: View conversations from reservations checking out on a specific date or date range.
   • City: View conversations related to properties in specific locations.
   • Property: View conversations related to specific properties by selecting them from the dropdown menu.
   • Status: View conversations by status, such as "Confirmed", "Canceled", "Inquiry", etc.
   • Tags: View conversations related to listings with a specific tag.
6. Click Apply.