Viewing your Inbox messages

The Guesty Inbox displays conversation threads with unread messages first, followed by guest messages in reverse chronological order. Messages received via message automation, or from internal users, don’t move a conversation thread to the top or mark it as unread. The only exception is when an automated message initiates a new conversation, in which case a new, unread thread is created and appears at the top of the inbox.

When you or a team member reads a message in the Inbox, it’s automatically marked as "read" for everyone with access to that inbox or thread. This helps you and your team stay aligned, avoiding duplicate replies and maintaining efficient communication.

Learn more about our recommended Inbox best practices.

You can filter messages in the Guesty Inbox to view specific conversations. The filters apply to the current set of messages being displayed. For example, the filters you set in the main Inbox view don't apply when viewing snoozed and archived messages.

Follow the instructions below to filter inbox messages.

Step by step:

1. Sign in to your Guesty account.
2. In the top menu, click .
3. From the dropdown menu, click .
4. On the left side, click .
5. Select a filter from the list:
   
   • Message Status
     To view only read or unread conversation. Keep in mind, if a conversation was manually marked as unread, it will be added to the unread message result.
   • Reservation Status
     To view conversations by the current status of the reservation. (Confirmed, Canceled, Inquiry, etc.)
   • Channel
     Allows Guesty users to quickly locate the relevant conversations from a specific booking channel (the source of the guest's reservation).
   • Listing Tags
     To view conversations from bookings coming from a listing containing a specific tag.
   • Listings
     To view conversations from reservations made for a specific listing(s).

     Select multiple listings from the dropdown menu.

   • Check-in
     To view conversations from reservations that will check in a specific date or date range.
   • Check out
     To view conversations from reservations that will check out on a specific date or date range.
6. Click Apply.