Managing a listing address

When you import a listing, you set the property's "full" address. This is the property's actual address. Additionally, you can set a "published" address for your listing.

Properties in Guesty can have two types of addresses:

• Full address: The "real" address of the property. 
• Published address: The address that will be displayed in the booking channel. Use this type of address as a security measure, giving only a general indication of the property's location.

If there's no published address, the full address will appear in the connected booking channels and when sending a quote. 

The address display order will be based on the property’s country. For example, for properties located in the USA, the address format will be street number, street name, city, state, zip code, and country.

The "City" field in the listing's address will set the listing's "Destination" in the Booking Website search results.

You can contact us to update the addresses of multiple listings in bulk, see the instructions below.

Channel limitations

Airbnb

Make changes to the full address only if you haven’t received a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address.

Before your first confirmed reservation, update the listing's full address in Guesty.

Please note that making changes to a listing full address in Airbnb disables your ability to update it in Guesty, and it will become "locked". In this case, the property address will be managed in Airbnb and cannot be changed from Guesty. The address won't be displayed in Guesty but will appear in Airbnb. 

Updates to the address in Guesty will only be pushed to Airbnb if the change is within 0.01 KM of the current address. 

All the address fields are mandatory to fill. Also, If you set a property type to "Apartment", you must add an apartment number.

Booking.com

Update the listing address in Booking.com. 

Vrbo

All the address fields are mandatory to fill. Also, avoid using abbreviations for cities and countries (i.e., use "United States" instead of "USA"). Check if the zip code contains a dash after the first five digits. If it does, remove it and any following digits.

After you publish a listing to Vrbo, the listing address can only be updated manually by Vrbo Support. Any change to the address in Guesty will not be reflected in Vrbo and may be viewed by Vrbo as attempted fraud. You can adjust the published address instead, or contact the Vrbo Support team to change the full address.

Update a listing’s full address

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings.
3. Click the relevant listing.
4. In the left-side menu, under "Details & Layout", click Location & details.
5. Next to "Full Address", click Edit.
6. Select Full address or Coordinates.
   • Choose "Full address" to retrieve the location using a Google search. Start typing the property address in the text box, and select the relevant result from the search results. Under “Manual override”, the location fields will be populated automatically based on the selected result. 
   • Choose "Coordinates" to retrieve the listing’s location fields by filling in the latitude/longitude values.

   If the location fields don’t display the correct address, or if you encounter a duplicated result of the same address, click Manual override, and adjust the relevant fields. When changing the coordinates, the location fields will be updated automatically according to the new values.

7. Under “Additional address details”, add the relevant information (optional). Note that some booking channels require this information to verify the address. These fields won’t be displayed in the booking channels, but can be shared internally with your staff. 
8. Click Save.

Set a listing's published address

Follow the instructions below to set the published address.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings. 
3. Click the relevant listing.
4. Under "Details & Layout", click Location & details.
5. Under "Full address", toggle on Add a separate published address
   
6. To the right of "Published address", click Edit.
7. Fill in the requested fields. If you want to use an unrecognized address, click Manual override at the bottom.
8. Click Save.

Update addresses in bulk

If you would like to update addresses for multiple listings, download this Excel template, fill out the required fields, then contact us with the completed form attached.

Required fields

1. Listing ID: Guesty Listing ID (example: 59340fbed0140d1000c49f2f)
2. Listing name
3. Full address
4. Street

   You can use "Unnamed Road" as a placeholder for listings or addresses where the actual street name is unknown or does not exist.

5. Apartment/Unit
6. City
7. State
8. Country
9. Zip code

   If you don’t want to fill in a zip code, use "0000" instead.

10. Latitude
11. Longitude
12. Google maps link