Managing a listing address

Listings in Guesty can have two types of addresses:

• Full address: The "real" address of the property. 
• Published address: The address that will be displayed in the booking channel. Use this type of address as a security measure, giving only a general indication of the property's location.

If there's no published address, the full address appears in the connected booking channels and when sending a quote. 

Address display order is based on the property’s country. For example, for properties located in the USA, the address format is street number, street name, city, state, zip code, and country.

The "City" field in the listing's address will set the listing's "Destination" in the Booking Website search results.

For bulk address updates across multiple listings, see the instructions below.

Channel limitations

Airbnb

Make changes to the full address only before receiving a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address.

Before your first confirmed reservation, update the listing's full address in Guesty.

Please note that making changes to a listing's full address in Airbnb disables your ability to update it in Guesty, and it will become "locked". In this case, the property address will be managed in Airbnb and cannot be changed from Guesty. The address won't be displayed in Guesty but will appear in Airbnb. 

Updates to the address in Guesty will only be pushed to Airbnb if the change is within 0.01 KM of the current address. 

All the address fields are mandatory to fill out. Also, if you set a property type to "Apartment", you must add an apartment number.

Booking.com

Update the listing address in Booking.com. 

Vrbo

All the address fields are mandatory to fill out.

Avoid using abbreviations for cities and countries (i.e., use "United States" instead of "USA"). Check if the zip code contains a dash after the first five digits. If it does, remove it and any following digits.

After you publish a listing to Vrbo, the listing address can only be updated manually by Vrbo Support. Any change to the address in Guesty will not be reflected in Vrbo and may be viewed by Vrbo as attempted fraud. You can adjust the published address instead, or contact the Vrbo Support team to change the full address.

Update a listing’s full address

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings.
3. Click the relevant listing.
4. In the left-side menu, under "Details & Layout", click Location & details.
5. Next to "Full Address", click Edit.
6. Select Full address or Coordinates.

   • Choose "Full address" to retrieve the location using a Google search. Start typing the property address in the text box, and select the relevant result from the search results. Avoid using special characters, including <,>,*,\, etc. Under “Manual override”, the location fields will be populated automatically based on the selected result.

   • Choose "Coordinates" to retrieve the listing’s location fields by filling in the latitude/longitude values. Use decimal format (for example: 41.40338, 2.17403). Learn how to retrieve coordinates from Google Maps.

   Note:

   A partial property address, such as when there is no street name or zip code, can cause issues when connecting to Airbnb and Vrbo. To overcome this, use the property’s coordinates as the address.

7. Under “Additional address details”, add the relevant information (optional). Note that some booking channels require this information to verify the address. These fields won’t be displayed in the booking channels, but can be shared internally with your staff. 
8. Click Save.

Set a listing's published address

Follow the instructions below to set the published address.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings. 
3. Click the relevant listing.
4. Under "Details & Layout", click Location & details.
5. Under "Full address", toggle on Add a separate published address
   
6. To the right of "Published address", click Edit.
7. Fill in the requested fields. If you want to use an unrecognized address, click Manual override at the bottom.
8. Click Save.

Update addresses in bulk

If you would like to update addresses for multiple listings, download this Excel template, fill out the required fields, and then contact us with the completed form attached.

Listing shown at incorrect location or address

If the location fields don’t display the correct address, or if you encounter a duplicate result of the same address, click Manual override, and adjust the relevant fields. When changing the coordinates, the location fields will be updated automatically according to the new values. The override will affect the listing's address across Guesty, including when using the location filters in the Multi-Calendar.