Pilot: Managing coupons

You can use coupons to offer guests a percentage or money-off discount. Coupons are applied to specific listings, giving you the flexibility to tailor the coupons to your properties' needs.

Before you begin

Note the following before setting up coupons: 

Reservation compatibility

Pricing and discounts

• Coupons apply to the accommodation fare only, excluding basic fees, additional fees, and taxes.

• Coupon discounts adjust automatically to accommodation fare changes.

  For example, a 10% off coupon initially reduces a 100 USD reservation by 10 USD. If you later adjust the nightly rate to 150 USD, the coupon will now apply to the updated rate, reducing the price by 15 USD.

• Coupons can't be used on the last date of the coupon's date range.

  For example, when selecting May 14, 2024 as a "last booking date", guests can't use the coupon on May 14, 2024, or any subsequent days.

Usage

• Coupons require the check-in date to be within the specified date range.
• Once applied, the coupon covers all reservation nights, even those extending beyond the original date range.
• You can exclude certain days or dates from the selected date range. If a reservation includes any of these excluded days or dates, the coupon can't be used.
• While you can apply multiple coupons to the same listing, only one coupon can be used for a single reservation.
• When creating a coupon, you can set a usage limit to control how many times the coupon can be used. Guests will then be able to apply the coupon only a limited number of times.

Currency conversion

• Guesty converts the coupon price based on the listing's currency using the conversion rate at the time of booking.

Base price

• Percentage-off coupon types can be configured to discount up to 100% of the accommodation fare, excluding basic fees, additional fees, and taxes.
• If a money-off coupon exceeds the base price, the following disclaimer is displayed before the guest can proceed with booking the reservation: “The coupon value is higher than the booking fee. You won't be able to use the remaining balance."

Create a coupon

Follow the instructions below to create a new coupon.

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channel, then select Booking website.
3. In the top-right corner click View coupons. This option is only visible if a Booking Website exists.
4. In the top-right corner, click New coupon.
   
5. Fill in the coupon settings and click Next In the top-right corner.
   • Name

     The name will be visible to guests on your website. You can use numbers, letters, and special characters.

   • Code

     The code guests will use to redeem the coupon.

   • Discount amount

     The percentage or amount you are offering as a discount.

6. Fill in the coupon's availability and click Next in the top-right corner.
   • When can guests stay using this coupon?

     When selecting a date range, guests must check in within that range to use the coupon. The coupon will apply to all nights of the reservation, including those outside the specified date range.

     You can exclude certain days or dates in the selected date range. If the guest's stay falls on one of those days or dates they can't use the coupon.
   • When is the last date guests can book using this coupon?

     The coupon can't be used on or after the selected date.

   • How many times can this coupon be used?

     Enter a limit to how many times this coupon can be used in total (not per guest).

   • How long do guests need to stay to use this coupon? 

     Enter the minimum or maximum nights the guest needs to book to be able to use this coupon.

7. Select the listings the coupon applies to and click Create coupon in the top-right corner:
   • All listings

     All existing and new listings will have this coupon.

   • Select listings

     Choose which specific listings will have this coupon (you can use the filters to narrow your search).

8. You can copy the coupon code from the pop-up, and click Continue to the coupons dashboard to see all your coupons and their codes. The copied coupon code can be used to search for the specific coupon.

The coupon will be added to the coupons dashboard and its status will become "Active". Guests can book reservations with it as long as it stays active.

Edit a coupon

You can only update the coupon's "Availability" and "Select listings" sections. To update the "Coupon settings" section, including name, code, usage, or discount amount, create a new coupon and delete or deactivate the inaccurate coupon. 

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channel, then select Booking website.
3. In the top-right corner click View coupons.
4. Find the coupon you want to edit.
5. At the right end of the row click  and select Edit coupon.
6. Make the desired changes in the "Availability" or "Select listings" sections, or in both. 
7. Click Save changes.
8. In the pop-up message, click Save changes.

Deactivate a coupon

Once a coupon is deactivated, its status will become "Not active", and guests won't be able to book reservations with it anymore. It should still be honored for reservations booked with it, regardless of their check-in status.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channel, then select Booking website.
3. In the top-right corner click View coupons.
4. Find the coupon you want to deactivate.
5. Toggle off the toggle at the right end of the row.

Reactivate a coupon

You can activate a coupon that has expired or been deactivated, and update the fields in the "Availability" and "Select listings" sections. You won't be able to update the coupon's name, code, or discount amount in the "Settings" section.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channel, then select Booking website.
3. In the top-right corner click View coupons.
4. Find the coupon you want to activate. If the status is "Expired", the toggle will be greyed-out. This is because at least one of the following availability settings is no longer applicable. Update them before continuing to the next step:
   • When can guests stay using this coupon? 
   • When is the last date guests can book using this coupon? 
5. Click Save & activate.
6. In the pop-up message, click Save & activate.

Delete a coupon

Once you delete a coupon, it’s removed from your coupons dashboard and guests can no longer apply it to reservations. It should still be honored for reservations booked with it, regardless of their check-in status.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channel, then select Booking website.
3. In the top-right corner click View coupons.
4. Find the coupon you want to delete.
5. At the right end of the row click and select Delete coupon.
6. In the pop-up, click Yes, delete coupon.