Note:
Cleaning fee is added on the listing level only, under "Basic fees". If a reservation is already confirmed when the cleaning fee is configured, it will not be added automatically. You can add the fee to a reservation manually.
When creating an additional fee, you determine when a fee is applied:
Sync automatically to reservations made via supported channels
When the "Sync fee to channels" toggle is ON, a list of booking channels that support the fee will appear. It's important to understand that not all fee types or fee calculations sync with each channel.
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- The fee will automatically sync with all connected channels that support that fee type
- Specific channels cannot be excluded
- Guests will see the fee when booking their reservation
- The reservation will include the fee when it arrives in Guesty from the channel
- The fee will be included in the channel's auto payment schedule
- The fee will automatically sync with all connected channels that support that fee type
Keep in mind that once the "sync" option is activated, it will only apply to new reservations made after the activation. You will still need to add fees manually to existing reservations.
Additionally, please remember that additional fees you set up in Guesty might have a different name on the booking channel, which may seem as if a fee is missing when it is in fact under a different name. You can learn more about the names here.
Read this article to understand who is supposed to collect the fee from the guest and to see if there is anything you need to do to make that happen.