Using ReplyAI in your Inbox messages

ReplyAI is an innovative, free tool integrated right into your Guesty Inbox. It instantly generates AI-powered replies for over 98% of your incoming messages. It analyzes message sentiment, helping you gauge the mood and tone of your guests' inquiries so you can reply accordingly. The generated replies mirror your unique brand voice, keeping your guest communication authentic and consistent.

Activate ReplyAI

You must activate ReplyAI before you can use this feature. Follow the instructions below to activate ReplyAI.

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click .
3. Select the relevant conversation thread from the left-side menu.
4. In the reply box, click and select Use ReplyAI suggestions to opt in.

It may take up to 24 hours for ReplyAI to be enabled after activation. During this time, ReplyAI analyzes your past inbox messages to identify frequently asked questions and assesses your tone and message response style. Once ready, ReplyAI will automatically begin suggesting responses for your incoming messages.

Use ReplyAI for messages

ReplyAI can generate AI-suggested responses to guest messages and enhance messages you write yourself.

ReplyAI message suggestions are only displayed when the last message in a conversation thread is from a guest. You can use ReplyAI's suggested messages as is, or you can adjust and improve suggestions as needed.

Follow the steps below to create, improve, and send a message using ReplyAI. 

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click .
3. Select the relevant conversation thread from the left-side menu.
4. Choose one of the following options:
   • To generate an AI reply: Click the arrow to the left or right of the message suggestion to select the most appropriate message template. If you close the suggested ReplyAI messages and want to return to them, click and then click Suggest reply.
   • To enhance your own message: Enter your message in the input field, then click to generate an improved message suggestion.
5. Review and customize your message:
   • To use the suggested ReplyAI message, click Select.

   • To regenerate the suggested ReplyAI message, click Adjust.

     Each of the following options can be used once and are interchangeable:

     • Adjust content: Rephrase.
     • Adjust the tone: More friendly or More formal.
     • Adjust the length: Shorten it or Expand it.
     • Click Undo all adjustments to revert back to the original AI-generated message.
6. When your message is ready, click Select.
7. Click Send to send your message.

Generate a conversation summary 

Quickly summarize a conversation thread using the AI conversation summary. Although the summary appears in the message thread, it's only visible to you and team members with account access.

There are two methods to generate an AI conversation summary in a conversation thread: 

• Click Generate conversation summary under the relevant conversation thread.
• Alternatively, click and select Generate conversation summary.

Translate guest messages

Click Translate to [language] on the most recent guest message in your Guesty inbox to translate the message to your configured display language. This option is only supported for current and future messages.

The Translate option may not display in the following situations:

• The most recent message was sent by a user or automated message, not the guest. For example, the translate option won't appear on a previous non-English guest message if your last response was sent after it.
• The message is very short, such as single words or brief phrases. This happens because the translation service has insufficient data for accurate processing.

You can instead use your browser’s translate option (Chrome, Safari, Edge, or Firefox).

Deactivate ReplyAI

Contact us if you want to deactivate ReplyAI.