Forwarding guest communication to Guesty using an integration email

To receive messages from booking channels in Guesty, you must have two types of email addresses set up: an integration email and a forwarding email.

• The integration email address is a unique email that enables you to manage your communication with guests in Guesty and syncs reservation-related notifications from booking channels.
• The forwarding email address is the email that receives account-related emails (e.g., password reset emails, messages from their support team, etc.) sent by the booking channel.

Integration email address

When you link a booking channel with your Guesty account you can choose a custom Guesty integration email address ending in @user.guesty.com, provided it’s available.

For some booking channels, the integration email address is automatically set up when you link the booking channel account with Guesty. For other booking channels, you may need to manually configure the integration email after completing the integration process. 

Forwarding email address

Once you set up your integration email address, you can add or edit your forwarding address in Guesty. This ensures that messages from the booking channel are delivered to your Guesty Inbox and forwarded to the email address you’ve configured. Forwarded messages will be sent from forward@guesty.com. If no forwarding email address is set up, messages will be sent to the email address associated with your Guesty account.

Integration with booking channels

When integrating with any of these booking channels, follow instructions below:

• Booking.com
  As of September 2023, the integration email is no longer required when setting up a connection with Booking.com.
• Vrbo
  In your Vrbo "Account Information", add your integration email to the "Email 2" field and your forwarding email address to the "Email 3" field. Check that the integration email address is also entered in the "Contacts" section of each property. 

Locate your integration email address

Follow the instructions below to locate your integration email address.

Step by step:
(For Vrbo only)

For users with a limited sync connection type:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channels and select Vrbo.
3. At the top right of the account, click Messaging settings.
4. in the pop-up the email address is displayed in the first field.

For users with a full sync connection type:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channels and select Vrbo.
3. Click the relevant Vrbo account.
4. Next to the relevant account, click .
5. In the pop-up the email address is displayed in the "Guesty communication email" field.

You can customize your integration email so that messages sent to guests reflect a private domain. Learn more about changing your sending email address for branding purposes.

If you update your integration email, send a new message to guests from the Guesty Inbox. This will ensure that the email address associated with the booking channel is updated and all future guest communication is received as expected.