To receive messages from booking channels in Guesty, you must have two types of email addresses set up: an integration email and a forwarding email.
- The integration email address is a unique email that enables you to manage your communication with guests in Guesty and syncs reservation-related notifications from booking channels.
- The forwarding email address is the email that receives account-related emails (e.g., password reset emails, messages from their support team, etc.) sent by the booking channel.
Integration email address
When you link a booking channel with your Guesty account you can choose a custom Guesty integration email address ending in @user.guesty.com, provided it’s available.
For some booking channels, the integration email address is automatically set up when you link the booking channel account with Guesty. For other booking channels, you may need to manually configure the integration email after completing the integration process.
Forwarding email address
Once you set up your integration email address, you can add or edit your forwarding address in Guesty. This ensures that messages from the booking channel are delivered to your Guesty Inbox and forwarded to the email address you’ve configured. Forwarded messages will be sent from forward@guesty.com. If no forwarding email address is set up, messages will be sent to the email address associated with your Guesty account.
Important:
Your integration email address cannot be used as your forwarding email address. Attempting to do so may cause issues such as duplicate messages appearing in your Guesty Inbox.
Integration with booking channels
When integrating with any of these booking channels, follow instructions below:
As of September 2023, the integration email is no longer required when setting up a connection with Booking.com.
Messages are relayed through Vrbo’s non-API based "masked" email system, which allows communication to appear in both the Vrbo inbox and the Guesty inbox.
Add your integration email address in Vrbo
To ensure Vrbo forwards guest communication and booking notifications directly to Guesty, add the integration email in your Vrbo account.
Step by step:
- Sign in to your Vrbo account.
- Click My account.
- From the dropdown menu, select Account settings.
- Click Account information.
- Under "Account holder", add your integration email to the "Email 2" field and your forwarding email address to the "Email 3" field.
- Click Save changes.
- Optional: Add the relevant email address in the "Contacts" section of each listing if you want to forward account notifications to your personal email.
Important:
Don't replace the integration email address in the "Email 2" field, since this field enables the flow of guest communication between Vrbo and Guesty.
Locate your integration email address
Follow the instructions below according to your sync type to locate your integration email address.
- Sign in to your Guesty account.
- In the top navigation bar, click Channels and select Vrbo.
- At the top right of the account, click
Messaging settings. - in the pop-up the email address is displayed in the first field.
- Sign in to your Guesty account.
- In the top navigation bar, click Channels and select Vrbo.
- Click the relevant Vrbo account.
- Next to the relevant account, click .
- In the pop-up the email address is displayed in the "Guesty communication email" field.
Wait for a guest to send you the first message. Once the thread exists, messages sent via Guesty sync to Vrbo. If the host sends the first message from Guesty, it won't reflect in Vrbo as no valid conversation thread exists yet.
If you update your integration email, send a new message to guests from the Guesty Inbox. This will ensure that the email address associated with the booking channel is updated and all future guest communication is received as expected.
You can customize your integration email so that messages sent to guests reflect a private domain. Learn more about changing your sending email address for branding purposes.
