Managing listing photos

Adding photos of your listing in Guesty can provide a clear and appealing visual representation of the property, attracting potential guests to make a booking. The photos will be synced and displayed on the listing's page in the connected channel.

Follow the instructions below to upload new photos, assign them to rooms, and add their captions.

It can take up to 24 hours for new photos to sync with a booking channel.

Before you begin

Ensure your photos meet the following requirements.

File type

Accepted file types are:

• JPEG
• JPG
• PNG
• GIF

Photo resolution

The minimum resolution supported by Guesty is 1280x720 px. We recommend using a resolution of 1920x1080 px for a full HD display. 

• Airbnb: Photo resolution must not exceed 1920x1080px. A higher resolution will cause a listing not to be connected.
• Booking.com: Images with a resolution of 4000x3000 pixels render best results, with a minimum resolution of 2048x1080 pixels. 
• Vrbo: The minimum quality resolution is 1024x683px. The best quality resolution is 3840x2160 pixels or higher. Vrbo rejects listings with duplicate images. 
  For Vrbo via Rentals United, the required resolution is 1024x768.

File size

You can add photos to Guesty, each having a file size of up to 25MB.

• For Airbnb, the file size must not exceed 4MB. Bigger files will cause a listing not to be connected.
• For Vrbo, the maximum file size is 20MB.

Number of photos

Upload a minimum of 10 photos per listing to ensure it can be connected with all booking channels. Vrbo requires a minimum of 7 photos per listing. The maximum amount per listing is 50.

Airbnb

Manage your photos in Guesty. Photos in Airbnb will be overridden by the ones you have in Guesty.

You can assign specific photos to rooms within the listing, as described in the instructions below. Assigned photos will sync to the "Where you'll sleep" section on the Airbnb listing page.

Additionally, a photo tour section on Airbnb's listing page can be created, allowing the guest to "visit" the property and understand what each room and space looks like. The photo tour will be created in Airbnb only in the following conditions:

• All the listing's photos in Guesty must be assigned to rooms or spaces.
• All the rooms and spaces in the listing's room arrangement must be assigned with at least one photo (no "empty" spaces).
• You haven't added spaces in Airbnb that don't exist in the listing's room arrangement in Guesty (such as kitchens, pools, patios, and gyms, that are not supported in Guesty).

A listing's photo tour cannot be imported from Airbnb to Guesty. It must be configured again in Guesty, and then it will be synced to Airbnb,  replacing your existing photo tour.

Booking.com

It is recommended to use landscape images (i.e. horizontal) with a minimum resolution of 2048 x 1080 pixels. Images with a resolution of 4000 x 3000 pixels render best results.

Learn more about Booking.com's photo requirements.

Vrbo

It can take up to 24 hours for photos to sync between Guesty and Vrbo.

Users with a limited sync connection type, manage your photos directly in Vrbo. Users with a full sync connection type, manage your photos in Guesty.

• Your photos should be sharp, well-lit, with high-resolution.
• Photo orientation should be horizontal (landscape display).
• Make sure that there are no duplicate images, as this will prevent the listing from being connected to Vrbo.
• Make sure your images are not:
  • Low-resolution or blurry
  • Black and white
  • Inappropriate
  • Watermarked
  • Copied from another listing
  • Depict subjects or scenes unrelated to your property or area
  • Blank or duplicated
• Ensure your images don’t contain any of the following:
  • A logo or border
  • Text of any kind, such as a URL or contact information
  • Something other than a picture, such as a document, certificate, illustration, or poster
  • Copyrighted material
  • A close-up of a plant
  • A license plate
  • A collage of multiple photos or multiple listings

Add new photos

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings.
3. Click the relevant listing.
4. In the left-side menu, click Marketing, then select Photos.
5. To the right of “Photo gallery”, click Edit.
6. Click Upload photos or drag and drop a file into the photo gallery.

   

7. Click Save.

Add captions and assign photos to rooms

Rooms are set on the property's room arrangement. 

Assigning photos to rooms or adding captions won’t sync to Booking.com. For Vrbo, each photo can have a maximum caption length of 400 characters

Step by step:

1. Repeat steps 1-4 above.
2. Mark the checkboxes of the relevant photos, then click Bulk edit. To select a single photo, click the photo.
3. In the edit screen, fill in a caption for the photo in the text box and select the relevant room from the dropdown menu.

   

4. Click Save.

Change the order or display

The photo in the top left of the gallery is the listing's primary photo in Guesty. This photo will be the listing’s cover photo in the Airbnb platform. To change the order of photos, click and hold the photo you want to move, then drag it to the desired location.

The order of display you set in Guesty won't be synced to Airbnb.

Delete a photo

For listings connected to Airbnb: You can delete up to 100 photos per week. If you exceed this amount, the syncing will fail.

Step by step:

1. Repeat steps 1-5 in "Adding a photo" above.
2. Mark the checkboxes of the relevant photos, then click Delete.