Stay connected with your guests wherever you are using Guesty’s mobile app. Access all guest messages from one unified inbox. Easily manage conversations across multiple channels and send timely, professional replies. Keep your guests satisfied and your operations running smoothly, even when you’re away from your desk.
Mobile app inbox
The Guesty mobile app allows you to enjoy many of our desktop features while on the go.
To open the inbox, tap 
on the bottom of the app.
You can also open a guest's conversation thread directly from a reservation.
View the conversation's channel source
A channel icon above the sender's initials provides an easy view of each conversation's channel source.
Inbox search
Use the search feature to locate a listing.
- Tap
at the top-right corner. - Enter the guest's name in the search box.
- Tap the relevant guest's name on the list.
Mark a conversation as "Unread"
- Tap the relevant conversation to open it up.
- In the top right corner, tap the
. - Tap
at the bottom to mark the message as "unread". - Return to the list of conversations by tapping the back arrow in the top-left corner.
Archive a Conversation
- Tap the relevant conversation to open it up.
- In the top right corner, tap the .
- Tap
at the bottom to archive it. - See below how to view archived conversations.
View "Archived" conversations
- View messages that have been archived by tapping All conversations in the top-left corner, and selecting Archive from the dropdown.
- Return back to the main Inbox view by tapping Archive in the top-left corner and selecting Inbox from the dropdown.
Tip:
Want to unarchive a conversation so it appears back in the main Inbox view? Tap and then tap 
.Send a message to a guest
Step by step:
- Sign in to the Guesty Mobile App.
- Tap the
icon. - Tap the relevant message thread.
- Tap the Reply to section at the bottom.
- Tap Email.
- Select which platform to send the message through.
- Type your message in the Reply to section.
- Tap
.
Note:
Messages in the mobile app are not displayed with HTML formatting. This includes clickable hyperlinks. Learn how to send messages with HTML formatting via the desktop version of the Inbox.Send a saved reply
Saved Replies are pre-written responses which makes communicating with your guests simpler and more efficient.
Before starting, make sure you have created a Saved Reply. Next, follow the instructions below to send a Saved Reply from your Inbox:
Step by step:
- Sign in to the Guesty Mobile App.
- Tap the icon.
- Tap the relevant message thread.
- Tap the text box to type a message.
- Tap (+) next to the left side of the text box.
- Select a Saved Reply.
- Tap .
Add an internal note to a conversation
Communicate internally with your team members or simply leave a note for yourself.
Follow the instructions below to add a private note to a guest's conversation via Inbox in the Guesty mobile app.
Step by step:
- Sign in to the Guesty Mobile App.
- Tap the icon.
- Tap the relevant message thread.
- Tap the Reply to section at the bottom.
- Tap .
- Select Internal note.
- Tap Add note.
- Tap .
Navigate to listing, reservation, and/or guest details
- Tap the relevant conversation to open it up.
- In the top-right corner, tap and select Reservation, Property, or Guest.
- Tap the back arrow in the top-left corner to return to the guest's conversation.
Assign conversations to a team member
- Tap the relevant conversation to open it up.
- In the top-right corner, tap .
- Tap
at the bottom, and select the relevant assignee.
View a reservation's past and upcoming Automated Messages
- Tap the relevant conversation to open it up.
- In the top-right corner, tap and select Auto messages.
- See upcoming Automated Messages for this reservation under Scheduled, and those that were already sent under History.
- Tap the back arrow in the top-left corner to return to the guest's conversation.
Tip:
Stop certain Automated Messages from being sent by turning off the toggle next to it.You can turn off all Automated Messages for this reservation by turning off the toggle next to "All guest auto messages".
Stop an Automated Message from being sent to a guest
Step by step:
- Sign in to your Guesty Mobile App.
- From the blue banner at the bottom, tap the envelope icon.
- Tap the relevant message thread.
- At the top right, tap the icon.
- Tap Auto messages.
- Under the Scheduled tab, turn off the toggle next to the relevant Automated Message. You can cancel the sending of all scheduled automated messages by toggling off All guest auto messages.
Filter Conversations by Assignee
Filter the Inbox to see only conversations assigned to certain team members by Tapping 
in the top-right corner and selecting the relevant assignee.
Send an image to a Guest via the Inbox
Send images to your guests using the Inbox in Guesty’s Mobile App.
You can choose an image from your phone’s gallery or take a new one using the camera.
Follow the instructions below.
Step by step:
- Sign in to the Guesty Mobile App.
- In the blue menu at the bottom, tap .
- Tap the relevant message thread.
- Tap the Reply to section at the bottom.
- Tap the paper clip icon.
- Select a picture from the image gallery or open the camera to take a photo.
Note:
To remove an image, click the trash can icon next to the picture.
- Tap the blue arrow to send the message.
Make a phone call to a guest
You can use the Guesty Mobile App to call guests that have provided their phone number.
Important:
The call is made outside of the Guesty app via your mobile phone's service provider.
Follow the instructions below.
Step by step:
- Sign in to the Guesty Mobile App.
- In the blue menu at the bottom, tap
.
You can also access the relevant reservation by tapping it on the Multi-Calendar. - Tap the relevant reservation.
- Scroll down to the Guests section.
- Next to the guest's name, tap the phone icon.
- Click the phone number to start the call.
Tip:
You can easily update guest's phone number whenever needed.