Guesty’s auto reviews feature allows you to post reviews for guests automatically after their check out. You can customize the star rating, timing, and message template for each channel. This feature is specifically for reviewing guests and doesn’t support reviews for properties or listings.
Once configured, the auto reviews apply to:
- Future reservations
- Confirmed reservations where the guest hasn’t checked in yet.
Default timing: Reviews are sent at midnight the day after check-out.
Example: A guest who checks out on January 23 will receive a review at midnight on January 24.
Adjustable timing: Delay reviews by a custom number of days if needed.
Before you begin
Ensure the following:
- The listing in Guesty matches the Airbnb or Vrbo listing.
- The listing is connected to its respective channel.
- Auto reviews are activated for the connected listings.
For Airbnb auto review templates:
Templates must comply with Airbnb’s content policy, which prohibits:
- Advertising or commercial content.
- Spam or repetitive content.
- Illegal, harmful, sexually explicit, violent, graphic, threatening, or harassing content.
- Discriminatory content.
- Impersonation of another person, account, or entity.
- Violations of others’ rights, including intellectual property and privacy.
- Private or confidential information, (e.g., details identifying a listing’s location).
Activate auto reviews for Airbnb
Tip:
Follow Airbnb's reviews policy to create high-quality, varied guest reviews. Avoid using identical templates for multiple reviews, as this can impact your Airbnb ranking.
ֿStep by step:
Note:
You can activate or deactivate auto reviews for all listings, but you cannot change the activation settings for individual templates.
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Sign in to your Guesty account.
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In the top navigation bar, click Listings.
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Select the relevant listing.
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In the left-side menu, click Automation.
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From the dropdown menu, select Auto Reviews.
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Click Set up auto reviews.
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Toggle on Active.
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Select the default star rating.
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(Optional) Adjust the number of days to delay the sending.
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Click Add your first template or Add another template.
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Enter the review text. Use variables to personalize reviews. For auto reviews, you can only add the following variables:
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{{guest}}
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{{guest_first}}
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{{listing_address_city}}
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Click Save.
Deactivate auto reviews
To deactivate auto reviews for a listing, toggle off Active in the Airbnb or Vrbo section (or both).
Tip:
Learn how to stop an auto review from being sent for a specific reservation.
