Managing multiple users

Optimize your property management workflow by adding team members to your Guesty Lite account. Create dedicated profiles for your regular cleaning staff, giving them controlled access to essential information. 

Invite an additional admin user to manage co-owned properties, eliminating the need to share login credentials. 

Admin users have the same permissions and authority, including full access to account settings, billing details, and the ability to remove or replace the other admin. Assign this role to someone you fully trust.

Cleaners can view their assigned tasks, reservation details, and property information including listing names and addresses. Cleaners can’t access billing or update account settings.

Add users

Follow the steps below to invite additional users to your Guesty Lite account.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the profile icon and select User management.
3. Click New user and select Admin or Cleaner.
4. Enter the user information.
5. Click Save & send invite.

The new user will receive an email invitation to activate their Guesty account. Once they accept the invite, they’ll receive a confirmation email and can immediately access the account with their assigned permissions. User invitations expire after seven days. If an invitation expires, resend it by following the same steps.

Edit a user

Follow the steps below to edit personal details and group assignments for users in your account.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the profile icon and select User management.
3. Select the user you want to edit.
4. Make the necessary changes.
5. Click Save.

Delete a user

 Deleting a user can’t be undone. If you delete a new user before they accept the invitation, the invite becomes invalid. If the user attempts to accept an expired invitation after being deleted, they will not be able to access the account.

Follow the steps below to permanently remove a user from your account. 

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the profile icon and select User management.
3. Select the user you want to remove.
4. In the top-right corner, clickand select Delete user.
5. In the pop-up, click Delete user.
6. Click Done.

The user is deleted and their access is revoked. 

View login history

You can view login information such as date and time, location, IP address and type of device or browser. To monitor user login activity, click the profile icon and select User management. Select the relevant user, and in the left-side menu click Login history. 

Manage groups

Follow the steps below to add or remove users from groups

Step by step:

1. In the top navigation bar, click the profile icon and select User management.
2. Select the user you want to edit.
3. Under "Groups," remove the user from groups by clicking X, or add them to groups by typing the name of the group:
   • If the group exists, it will appear in the dropdown menu. Click it.
   • If the group doesn't exist, enter a name and click it to create the group.
4. In the top-right corner, click Save changes.