When guests book through your Guesty Booking Website, they can add special requests using the customizable "Add a special request" field. Understanding how these requests are handled in your system helps you provide better guest service and manage expectations effectively.
How special requests work
Guest special requests submitted through the booking website are automatically captured and stored in your Guesty account, but they follow a specific workflow that differs from standard email notifications.
Where to find special requests
Special requests appear in two key locations within each reservation:
- Notes section:
- Open the reservation page
- Navigate to the "Notes" section
- The guest's special request will be displayed as a note with an "Attention" label
- Summary section:
- View the reservation details
- Check the "Summary" area under guest information
- Special requests are listed alongside other booking details
Special requests are not sent via email. Unlike other booking notifications, special requests from the booking website don't trigger separate email alerts. This is the standard system behavior designed to keep all guest communication organized within your reservation management workflow.