Pilot: Booking.com publishing errors

Upload at least three images to connect the listing. It is recommended to use landscape images (i.e. horizontal).

Booking.com photos requirements:

• Minimum resolution: 2048 x 1080 pixels
• Maximum dimensions: 14000 x 14000 pixels
• Maximum file size: 50 megabyte

Ensure the images you want to upload meet Booking.com's requirements. 

Once done, follow the steps below to reestablish the connection process:

1. Sign into your Guesty account.
2. In the top navigation bar, click Channels and select Booking.com.
3. Locate the failed listing.
4. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected". 

Invalid details error could include:

• Another listing is identical or has the same name or address.
• Property names can’t include punctuation, asterisks, or symbols.
• Add a valid property title to connect the listing. It should not include any email addresses, website links, phone numbers, emojis, repetitive special characters, or repetitive capitalized letters.
• There is another property with the same address or name in your Booking.com account. Change the address or name to connect the listing.
• Can not create hotel with the same (name, long/lat, address)

To update the listing's title follow these steps.

To update the listing's address follow these steps.

Then retry publishing the listing by follow these steps:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channels and select Booking.com.
3. To the right of the relevant listing, click the dropdown menu next to "Failed" and click Retry.

Contact us if the issue persists.

The phone number entered is incorrect or invalid.

Contact us with the relevant contact telephone number.

The listing's postal code does not correspond with the country in which the listing is located. 

Follow the troubleshooting steps below to resolve the issue.

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings.
3. Select the relevant property. 
4. Select Details and layout from the left-side menu, then click Location & details.
5. Click Edit next to "Full address".
6. Under "Property address" click .
7. Update the zip code (postal code) field.
8. Click Save.

Attempt to publish the listing again.

If you encounter this error, it is likely that the kitchen or kitchenette needs to be added directly on Booking.com's Extranet to enable a successful connection.

Follow the troubleshooting steps below to resolve the issue.

1. Log in to Booking.com's Extranet to verify that the "kitchen" or "kitchenette" is added to your listing. If not, add the correct amenity for the room type.
2. In Guesty, click Fix now on the error pop-up window. You will be redirected to the amenities section of the property page.
3. Under "Amenities", make sure that “kitchen” or ”kitchenette” is selected.

Try to reconnect the listing again:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Channels and select Booking.com.
3. Locate the failed listing.
4. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected". 

Add a license number to your property in Guesty. Once done, return to the error message and click Retry to attempt the publishing of the listing.