Adjusting a reservation's guest folio

The reservation's guest folio breakdown gives you the most accurate summary of services in a reservation, per night.

You can update the guest folio by changing the price of a service that is already part of the reservation or by adding a new service.

Before you begin

Guest refund/payment follow up

Adjusting the guest folio does not automatically trigger guest payments. If you apply a refund to the guest folio, you must also refund the payment. The status will remain as “overpaid” in the guest folio until the refund is processed.

Likewise, you need to process a manual payment for any additional amount due.

Channel limitations

Airbnb

If you want the price change to appear in Airbnb, follow these steps.

Booking.com

You can only change a reservation's accommodation fare via Guesty after check-in time, and only if you're not using one of Booking.com's payment solutions for the listing. If you want to change the accommodation fare before check-in or if using a Booking.com payment solution, change the fare directly via Booking.com.

Adjust a line item

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click More and select Reservations.
3. Click the relevant reservation.
4. At the top right, click Balance due.
5. In the guest folio breakdown, click Adjust line item.
6. In the pop-up, select the line item you want to adjust and enter a description or reason for the adjustment.
7. Enter a flat or percentage value to add or deduct. To deduct, enter a negative number.
8. Click Adjust.

The price adjustment will appear as a new line item (under the original item) and will not be broken down into nightly rates, even though other prices are presented in the folio per night.

If the item is adjusted before check-in, the "realization date" will be check-in. If it is adjusted after check-in, the "realization date" will be the date the change was made.

Example: If you refund $100 from the accommodation fare, the entire discount will be recognized on the realization date.

Add a line item

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click More and select Reservations.
3. Click the relevant reservation.
4. At the top right, click Balance due.
5. In the guest folio breakdown, click Add line item.
6. Enter the information.
7. To collect the payment right away, check the box to Continue creating and collecting payment for this invoice item, then click Save & collect. Otherwise, click Add.

The price for the new service will appear as a new line item with the following date:

• If the item is adjusted before check-in, the realization date will be check-in.
• If it is adjusted after check-in, the realization date will be the date the change was made.