Tracking a payment made in Guesty in your Stripe account

When a guest payment is collected in Guesty through a Stripe account, the funds can be located in Stripe. Follow the instructions below. 

You can track only payments that were paid through Stripe, not payments that were recorded. If the payment you are trying to track was recorded, but you meant to collect it through Stripe, we recommend issuing a refund. This will undo the recording without affecting the payment methods attached to the reservation.

Follow the steps to track a Stripe payment

Step by step:

1. Sign in to your Guesty account.
2. From the top navigation bar, click More and select Reservations.
3. Click the relevant reservation.
4. At the top right, click Balance due / Payout.
5. In the "Payments" section, click the relevant payment.
6. Click next to the confirmation code.
7. Sign in to the relevant Stripe account.
8. In the search bar, paste the confirmation code.
9. Click Enter.
10. Click the relevant result to see the payment details.

To export or locate Stripe reports, contact Stripe support directly or consult the official guidelines provided by Stripe. See Exporting payment reports.